Field Service Supervisor - Safety & Tech Lead

Otis Elevator Co.; Kuwait City; On-site; KWD 22,000 - 31,000; Full time

Job summary

Otis Elevator Co. in Kuwait City seeks a seasoned field operations manager to oversee service field operations across the assigned area, ensure safety, and lead a team of technicians in maintenance, repair, and modernization projects.

The role functions as a second-level technical support, conducts safety audits, and drives performance metrics while maintaining client relations and compliance with OTIS procedures. Fluency in English is essential; Arabic is preferred.

Qualifications

• Minimum of 5 year of relevant experience in field operations in a construction/engineering organization.
• Fluent written and spoken English essential, Arabic preferred.

Responsibilities

• Manages the day-to-day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.
• Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
• Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc.
• Evaluates performance metrics of the team to devise corrective actions aimed at improving team’s performance.
• Maintains close relationship with the employees as well as customers to maximize the customer satisfaction.
• Acts as the second level support on technical issues.
• Tracks the team’s utilization against plan to ensure productivity in operations.
• Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.
• Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.
• Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.
• Prepares manufacturing orders, material requisitions, and material correctional documents (AMT).
• Prepares and maintains records for dispatching of equipment and for transitional construction works.

Job description

Otis Elevator Co. in Kuwait City seeks a seasoned field operations manager to oversee service field operations across the assigned area, ensure safety, and lead a team of technicians in maintenance, repair, and modernization projects.

The role functions as a second-level technical support, conducts safety audits, and drives performance metrics while maintaining client relations and compliance with OTIS procedures. Fluency in English is essential; Arabic is preferred.