Prodctn/Maint, Field Svc

Otis Worldwide Corporation; Kuwait City; On-site; KWD 54,000 - 121,000; Full time

Job summary

Otis Worldwide Corporation in Kuwait is seeking a Service Technician to perform planned and unplanned maintenance on elevator systems, troubleshoot faults, and restore equipment safely and efficiently.

The role emphasizes timely call-backs, root-cause analysis, and adherence to safety standards. You will identify opportunities for upgrades, document activities, and support junior mechanics while maintaining high-quality standards for customers and assets.

Qualifications

• ITI/ Diploma in Electrical or Mechanical / B.Tech required.
• 5-8 years in elevator/escalator industry.
• Strong knowledge of elevator systems and components.
• Ability to troubleshoot and repair techniques.
• Understanding of safety regulations and best practices.
• Excellent problem-solving and analytical skills.
• Ability to work independently and in a team.
• Good communication and interpersonal skills.

Responsibilities

• Perform planned and unplanned adjustments, repairs, and maintenance for elevator systems.
• Troubleshoot mechanical, electrical, and operational faults to restore equipment.
• Attend call-backs promptly and perform root-cause analysis to reduce repeats.
• Identify safety concerns and report deficiencies during inspections and maintenance.
• Coordinate with line operators and support teams to meet service levels.
• Provide clear technical findings and recommendations to support T-Lead generation and quotations.
• Guide junior mechanics and maintain accurate service documentation.

Skills

Elevator expertise

Troubleshooting

Safety regulations knowledge

Communication skills

Independence

Education

ITI / Diploma in Electrical or Mechanical / B.Tech

Job description

**Job Title: Service Technician****Location: Kuwait** **Responsibilities:*** Performs planned and unplanned adjustments, repairs, and corrective maintenance, with the ability to independently **troubleshoot mechanical, electrical, and operational faults** and restore equipment safely and efficiently.* Attends **call-backs promptly**, carries out systematic fault finding and root-cause analysis, completes necessary repairs, and takes appropriate corrective actions to **reduce repeat call-backs and improve equipment reliability**.* Monitors units with **high call-back rates, recurring faults, or critical conditions**, identifies the underlying issues, and recommends suitable corrective and preventive actions.* Identifies and reports abnormalities, worn or defective components, missing parts, safety concerns, and other equipment deficiencies identified during PPM, call-backs, or routine inspections.* Proactively identifies **T-Lead opportunities** during maintenance visits, call-backs, troubleshooting, and inspections by recognizing requirements for repairs, replacement of defective or obsolete components, upgrades, and modernization.* Provides clear technical findings and recommendations to support **T-Lead generation, quotations, and additional business opportunities**, while ensuring that recommendations are based on actual equipment condition and customer requirements.* Coordinates with the Line Operators and relevant support teams to ensure call-backs are attended to within the defined service-level requirements.* Maintains accurate and timely documentation, including timesheets, log cards, maintenance JHA, OSA forms, SVR sheets, and other required service records.* Ensures all maintenance, troubleshooting, and repair activities comply with OTIS safe working procedures, WWJSSS requirements, client site regulations, and required PPE standards.* Supports and guides junior mechanics during service and maintenance activities, helping improve their technical, troubleshooting, and safety skills.* Maintains professional communication with customers, explains technical findings appropriately, and helps build customer confidence through **effective troubleshooting, reliable service, and value-added recommendations**.* Immediately reports accidents, near misses, unsafe conditions, potential hazards, and other safety concerns to the Supervisor **Qualifications:**\\* ITI / Diploma in Electrical or Mechanical / B. Tech. **Experience:**\\* Minimum of 5-8 years of experience in the elevator and escalator industry.\\* Strong knowledge of elevator and escalator systems and components\\* Proficiency in troubleshooting and repair techniques\\* Understanding of safety regulations and industry best practices\\* Excellent problem-solving and analytical skills\\* Ability to work independently and as part of a team\\* Strong communication and interpersonal skillsIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext! *Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].*