Evening Experience Lead & Operations Coordinator

Nafas Space Management Co.; Kuwait City; On-site; KWD 2,800 - 5,000; Full time

Job summary

Nafas in Kuwait City is seeking an evening shift receptionist who owns the customer experience from booking to post-session. You will be the face of Nafas, manage front desk, welcome clients with warmth, coordinate schedules, and ensure a premium journey before, during, and after each session.

The role requires native Arabic with strong English, 3+ years in receptionist or customer support, excellent organization, and flexibility to work 2:00 PM–10:00 PM Saturday to Thursday.

Qualifications

• Native Arabic speaker with strong command of English.
• Minimum 3 years of experience in receptionist, secretary, or customer support role.
• Strong customer service and client interaction.
• Excellent organizational and multitasking skills.
• Flexible with working hours (including shifts when required)

Responsibilities

• Manage front desk operations and welcome clients with professionalism and warmth
• Oversee the full customer journey: booking arrival session
• Coordinate schedules, bookings, and communication with clients and internal team
• Ensure a seamless and premium experience at every touchpoint
• Handle client inquiries, concerns, and feedback with care and efficiency
• Support daily operations and act as a point of coordination during shifts
• Maintain accurate records of bookings, attendance, and client interactions
• Collaborate with marketing and operations teams to improve customer experience
• Use CRM systems (e.g., Zoho) to track and manage customer data and communication

Skills

Bilingual: Arabic/English

Customer service

Organization & multitasking

Shift flexibility

Tools

Zoho CRM

Job description

Nafas in Kuwait City is seeking an evening shift receptionist who owns the customer experience from booking to post-session. You will be the face of Nafas, manage front desk, welcome clients with warmth, coordinate schedules, and ensure a premium journey before, during, and after each session.

The role requires native Arabic with strong English, 3+ years in receptionist or customer support, excellent organization, and flexibility to work 2:00 PM–10:00 PM Saturday to Thursday.