Senior Hostess

Client of Hudson Manpower; Kuwait City; On-site; KWD 2,800 - 5,000; Full time

Job summary

Client of Hudson Manpower is hiring an experienced Sr Hostess for a reputed restaurant group in Kuwait. The role focuses on greeting, seating, recognizing VIP guests, managing reservations and guest profiles, and coordinating with floor staff to ensure seamless service.

The candidate should have 2–3 years in restaurant hosting or related roles, with supervisory experience preferred. Fluency in Arabic and English is required, and a diploma or degree in Hospitality or related field is preferred.

Qualifications

• Diploma or Bachelor in Hospitality Management, Business Administration or related field preferred.
• Experience with reservations, waitlists, VIP guests, complaints and service recovery.

Responsibilities

• Greet, seat, acknowledge guests and handle farewell professionally.
• Recognize VIPs and coordinate personalized service.
• Manage reservations, waitlists, and guest profiles.
• Coordinate table allocation with Floor Manager and service team.
• Handle guest inquiries, complaints and service recovery.
• Guide junior hostesses and FOH staff.
• Prepare reports on guest feedback and service trends.
• Complete shift handovers and ensure host desk readiness.

Skills

Guest relations

Leadership

Reservation management

Complaint handling

Interpersonal skills

Organization

Arabic language

English language

Education

Hospitality Management Diploma

Bachelor in Business Administration

Tools

Reservation systems

Tablets

QR feedback tools

MS Office

Job description

We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait

Key Responsibilities

• Greet acknowledge seat and farewell guests professionally
• Recognize VIP and regular guests and coordinate personalized service
• Manage reservations special requests guest profiles and reservation notes
• Manage seating plans waitlists queues and table availability
• Coordinate table allocation with Floor Manager and service team
• Handle guest inquiries complaints and service recovery
• Maintain guest interaction and complaint records
• Guide and coach junior hostesses and FOH staff
• Allocate host-desk duties and monitor performance
• Coordinate guest information with managers and service staff
• Maintain host desk entrance and guest areas
• Handle telephone calls and reservation inquiries
• Support promotions guest loyalty and revenue objectives
• Prepare reports on guest feedback VIP activity and service trends
• Complete shift handovers and ensure the host area is ready for the next shift Minimum 2 3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role. Senior/supervisory experience preferred. Diploma or Bachelor s degree in Hospitality Management, Business Administration or related field preferred. Experience with reservations, waitlists, VIP guests, complaints and service recovery. Sales, loyalty activities or special-event experience is an advantage.

Job requirements

• Minimum height: 165 cm Fit appearance and professional grooming.
• Fluent Arabic & English; additional languages advantageous.
• Confident, presentable and warm personality.
• Excellent guest-relations and interpersonal skills.
• Strong organization and reservation-management skills.
• Good complaint handling and problem-solving ability.
• Leadership skills to guide junior staff.
• Comfortable with reservation systems, tablets, QR feedback tools and MS Office.