Shift Leader

Nafas Space Management Co.; Kuwait City; On-site; KWD 2,800 - 5,000; Full time

Job summary

Nafas in Kuwait City is seeking an evening shift receptionist who owns the customer experience from booking to post-session. You will be the face of Nafas, manage front desk, welcome clients with warmth, coordinate schedules, and ensure a premium journey before, during, and after each session.

The role requires native Arabic with strong English, 3+ years in receptionist or customer support, excellent organization, and flexibility to work 2:00 PM–10:00 PM Saturday to Thursday.

Qualifications

• Native Arabic speaker with strong command of English.
• Minimum 3 years of experience in receptionist, secretary, or customer support role.
• Strong customer service and client interaction.
• Excellent organizational and multitasking skills.
• Flexible with working hours (including shifts when required)

Responsibilities

• Manage front desk operations and welcome clients with professionalism and warmth
• Oversee the full customer journey: booking arrival session
• Coordinate schedules, bookings, and communication with clients and internal team
• Ensure a seamless and premium experience at every touchpoint
• Handle client inquiries, concerns, and feedback with care and efficiency
• Support daily operations and act as a point of coordination during shifts
• Maintain accurate records of bookings, attendance, and client interactions
• Collaborate with marketing and operations teams to improve customer experience
• Use CRM systems (e.g., Zoho) to track and manage customer data and communication

Skills

Bilingual: Arabic/English

Customer service

Organization & multitasking

Shift flexibility

Tools

Zoho CRM

Job description

Nafas is a growing wellness and lifestyle brand focused on delivering high-quality experiences that combine mindfulness, health, and human connection. Every interaction from booking to post-session is designed to leave a lasting impact.

We are looking for someone who doesn't just "handle tasks", but someone who owns the experience .

Role Overview

This is not a typical receptionist role.

You will be the face of Nafas , the center of operations , and the guardian of the customer experience ensuring that every client journey runs smoothly before, during, and after their sessions.

You will also take on a shift leader mindset , coordinating daily flow, supporting the team, and maintaining a high standard across all touchpoints.

We are looking for candidate for the evening shift, work from 02:00 PM until 10:00 PM from Saturday to Thursday.

Key Responsibilities

Manage front desk operations and welcome clients with professionalism and warmth

Oversee the full customer journey: booking arrival session

Coordinate schedules, bookings, and communication with clients and internal team

Ensure a seamless and premium experience at every touchpoint

Handle client inquiries, concerns, and feedback with care and efficiency

Support daily operations and act as a point of coordination during shifts

Maintain accurate records of bookings, attendance, and client interactions

Collaborate with marketing and operations teams to improve customer experience

Use CRM systems (e.g., Zoho) to track and manage customer data and communication

You are someone who:

Naturally takes ownership and thinks beyond the task

Sees the big picture , not just individual actions

Is highly organized, proactive, and detail-oriented

Communicates with clarity, confidence, and empathy

Thrives in dynamic environments and can adapt quickly

Understands that customer experience is everything

What Makes This Role Different

This role is for someone who wants to:

Be part of a growing brand with vision

Have real impact on how customers feel and experience the brand

Grow into a leadership role within operations and customer experience

Requirements

Requirments

• Native Arabic speaker with strong command of English
• Minimum 3 years of experience in a receptionist, secretary, or customer support role
• Strong experience in customer service and client interaction
• Excellent organizational and multitasking skills
• Ability to manage multiple responsibilities and prioritize effectively
• Flexible with working hours (including shifts when required)
• Professional appearance and communication style

Nice to Have (Plus)

Experience in customer experience roles (CX focus)

Familiarity with Zoho CRM or similar systems

Background in wellness, hospitality, or service-driven industries

Experience in coordinating or leading shifts/teams