Operations Lead

Nafas Space Management Co.; Kuwait City; On-site; KWD 28,000 - 42,000; Full time

Job summary

Nafas Space is seeking an Operations Lead to own on-site operations, from client welcome to session room setup, ensuring flawless service and exact equipment placement. You will manage bookings in the CRM, oversee payments, and supervise reception and cleaning staff to uphold Nafas standards.

Reporting to the Strategic Director, you will be the on-the-ground backbone, keeping the space immaculate, organized, and ready for premium wellness, exhibition, and conference activities.

Qualifications

• 3+ years of experience in operations management, hospitality, high-end retail, or clinic management.
• Fluency in Arabic and English (spoken and written).
• Tech-savvy with CRM Zoho, Excel, and scheduling tools.

Responsibilities

• Oversee ground operations from client arrival to session room setup.
• Manage daily bookings, scheduling, and payments in the CRM/Booking system.
• Direct receptionists and cleaning staff; ensure adherence to Nafas SOPs.
• Maintain facility standards: cleanliness, temperature, and ambiance.

Skills

CRM software

Excel

Scheduling tools

Operations management

Arabic & English

Tools

Zoho CRM

Job description

Nafas Space is a premium, high-end wellness, exhibition, and conference management center in Kuwait. We provide an elite environment for top-tier facilitators, trainers, and their clients. Our brand is built on tranquility, flawless execution, and a 5-star customer experience. We are currently looking for a hyper-organized Operations Lead to take complete ownership of our physical space and daily ground operations.

The Role

We don’t just need a manager; we need an operational powerhouse. As the Operations Lead, you are the backbone of Nafas Space. You will oversee every single detail on the ground from the moment a client walks through the door, to the accuracy of our booking systems, to the exact placement of equipment in the session rooms.

You will report directly to our Strategic Director, acting as their eyes and ears on the ground. Your primary goal is to ensure the facility runs like a luxury Swiss watch, allowing our facilitators to focus purely on their sessions while you handle the rest.

Requirements

Key Responsibilities

1. Flawless Facility & Ground Management

Total Ownership: You own the physical space. You ensure every room, reception area, and bathroom is immaculate, perfectly temperature-controlled, and correctly scented before any client arrives.

Proactive Maintenance: You do not wait for things to break. You manage maintenance schedules (AC, lighting, plumbing) and resolve facility issues instantly.

Inventory Control: Track and manage all center supplies (hospitality items, cleaning supplies, office materials) ensuring we never run out of stock.

2. Premium Customer & Facilitator Experience

The "Nafas Welcome": Oversee the reception desk to ensure every single client is greeted warmly, offered hospitality, and escorted to their session room.

Facilitator VIP Support: Act as the primary point of contact for our high-revenue facilitators. Ensure their rooms are prepped exactly to their specifications and handle their on-ground requests immediately.

Crowd & Flow Control: Manage the transition periods between sessions to ensure quiet, organized, and seamless changeovers in the hallways and reception.

3. Administrative & System Mastery

System Integrity: Manage daily bookings, cancellations, and schedules using our CRM/Booking software (Zoho). You ensure 100% data accuracy.

Payment & Cash Handling: Oversee daily payment collections, reconcile the cash drawer, and ensure all financial transactions are accurately logged for the accounting team.

Reporting: Submit daily End-of-Day (EOD) operational reports to the Strategic Director, highlighting attendance numbers, facility issues, and VIP facilitator feedback.

Staff Management: Direct, train, and supervise the receptionists and cleaning staff. Ensure they follow Nafas SOPs (Standard Operating Procedures) to the letter.

Rule Enforcement: Firmly but politely enforce center policies (e.g., punctuality, no smoking, noise control) with both clients and facilitators to maintain a professional environment.

Who We Are Looking For

The Ultimate Detail-Oriented Executor: You notice the crooked picture frame, the empty tissue box, and the typo in the schedule.

High Capacity & Calm Under Pressure: You can handle a ringing phone, a delayed facilitator, and a demanding client all at the same time without losing your smile or your composure.

Experience:3+ years of experience in operations management, hospitality, high-end retail, or clinic management.

Tech-Savvy: Highly proficient in CRM software (Zoho experience is a massive plus), Excel, and scheduling tools.

Language: Flawless communication skills in both Arabic and English (spoken and written) are strictly required.

Mindset: You are a proactive problem solver. You don't bring the Director a problem; you bring the Director a problem and two solutions.

What We Offer

A premium, positive, and wellness-focused working environment.

Competitive salary based on experience and capacity.

The opportunity to work alongside top-tier strategic management and elite wellness facilitators.