E-commerce Operations Lead – Onsite (Kuwait)

NaSoft; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Benefits offered by this job

Social insurance provided

Medical insurance provided

Onsite work

Job summary

Nasoft in Kuwait City is seeking an Operations Manager to oversee daily e-commerce store operations, monitor driver performance, and ensure timely order fulfillment. You will resolve day-to-day issues, manage shifts, and drive process improvements for smoother delivery operations.

The ideal candidate has 2–4 years of experience in operations and a strong ability to analyze data, report findings, and lead a team in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred.
• 2–4 years of experience in operations, team management, logistics, delivery operations, or a similar role.
• Experience managing and supervising employees or operational teams.
• Strong organizational and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced working environment.
• Good knowledge of Microsoft Office, especially Excel and reporting tools.
• Ability to analyze operational data and prepare clear and accurate reports.
• Strong follow-up skills and attention to detail.
• Ability to handle operational pressure and resolve issues quickly and effectively.
• Good leadership skills with the ability to motivate and manage team members.
• Flexibility to work different shifts according to business and operational needs.
• Previous experience in delivery, logistics, e-commerce, or last-mile operations is a strong advantage.

Responsibilities

• Monitor employees’ daily performance and ensure that all assigned tasks are completed accurately and on time.
• Manage employees and organize shift schedules and working hours according to operational requirements.
• Prepare, monitor, and maintain daily operational reports and performance updates.
• Monitor drivers and ensure that delivery operations are running smoothly and efficiently.
• Follow up on orders and promptly address any delivery issues, delays, or operational challenges.
• Handle internal and operational problems and provide practical and timely solutions.
• Coordinate effectively between employees and different departments to ensure smooth workflow and communication.
• Monitor employee attendance, punctuality, and overall performance.
• Identify recurring operational issues and recommend effective solutions to improve workflow and prevent future problems.
• Escalate critical or unresolved operational issues to management and follow up until they are properly resolved.
• Support the continuous improvement of daily operations and contribute to increasing overall operational efficiency.
• Ensure that operational procedures and company policies are properly followed.
• Maintain clear communication with team members and ensure that operational priorities are understood and executed.

Skills

Performance monitoring

Team leadership

Shift scheduling

Operations analysis

Delivery operations

Data reporting

Communication skills

Excel

Problem solving

Time management

Education

Bachelor’s degree in Business Administration/Operations Management/Logistics

Tools

Microsoft Excel

Job description

Nasoft in Kuwait City is seeking an Operations Manager to oversee daily e-commerce store operations, monitor driver performance, and ensure timely order fulfillment. You will resolve day-to-day issues, manage shifts, and drive process improvements for smoother delivery operations.

The ideal candidate has 2–4 years of experience in operations and a strong ability to analyze data, report findings, and lead a team in a fast-paced environment.