Operations Manager

Turbo Pay; Kuwait City; On-site; KWD 13,000 - 23,000; Full time

Job summary

Turbo Pay in Kuwait City seeks an experienced leader to drive business development, secure key accounts, and negotiate contracts that increase monthly collections and expand client partnerships.

You will oversee field operations, drivers and routes, scheduling, inventory control, and quality assurance to ensure on-time collections, cost efficiency, and strict compliance with company standards; 12-hour shifts may be required.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Engineering, Logistics or related field.
• 3–7 years of experience in project/operations/logistics in Kuwait.
• Ability to work in a high-pressure field-based role up to 12 hours/day, 6 days/week.
• Proven experience managing drivers and field teams.
• Fluent in Arabic and English; Hindi/Urdu also preferred.
• Valid Kuwait driving license.

Responsibilities

• Develops key accounts and negotiates contracts.
• Oversees daily operations across routes and drivers.
• Manages scheduling, route optimization, and fuel costs.
• Supervises warehouse, inventory, and quality control.
• Monitors KPI: collection volumes, driver productivity, and inventory movement.
• Monitors fraud and enforces loss-prevention controls.
• Executes management instructions with urgency and precision.
• Coordinates hiring, logistics, and procurement; ensures task closure.

Skills

Arabic

English

Hindi/Urdu

Education

Bachelor's degree in Business Administration, Project Management, Engineering, Logistics, or related field

Tools

WhatsApp

Job description

Key Responsibilities

1. Business Development & Key Accounts

• Identify, approach, and secure contracts with key accounts
• Build long-term partnerships and ensure account exclusivity
• Negotiate commercial terms and increase monthly collection volumes
• Handle client retention, complaints, and expansion opportunities
• Represent the company professionally in all external engagements

2. Operations & Field Management

• Oversee daily operations across all routes and drivers
• Ensure on-time collections and efficient route execution
• Track volumes vs targets vs historical performance
• Monitor loading, unloading, and field execution
• Ensure zero leakage, theft, or operational inefficiencies
• Manage real-time field communication and issue escalation

3. Driver & Team Management

• Manage drivers, storekeepers, and field teams
• Enforce discipline, attendance, and company policies
• Monitor performance, productivity, and behavior
• Supervise through reporting tools (logs, photos, WhatsApp groups, etc.)
• Ensure high standards of cleanliness, compliance, and accountability

4. Scheduling & Route Optimization

• Prepare and manage daily and weekly collection schedules
• Optimize routes based on:
• Historical data
• Collection volumes
• Warehouse capacity
• Control fuel usage and operational costs

5. Warehouse & Inventory Control

• Supervise warehouse and storage operations
• Maintain accurate inventory records (incoming, storage, dispatch)
• Monitor tanks and bulk storage levels
• Ensure zero stock loss, leakage, or manipulation

6. Quality Control

• Ensure all collected material meets company quality standards
• Inspect incoming materials and reject non-compliant loads
• Coordinate with management on supplier performance and penalties

7. KPI Monitoring & Reporting

• Track and report daily and monthly:
• Collection volumes
• Driver productivity
• Key account performance
• Inventory movement
• Missed pickups and delays
• Compare performance (daily, weekly, historical)
• Identify gaps and take immediate corrective actions

8. Fraud Monitoring & Control

• Monitor operations for irregularities or suspicious activity
• Ensure strict control systems to prevent loss or manipulation
• Flag and elevate issues immediately
• Support management in loss prevention and audits

9. Execution & Management Follow-Up

• Execute management instructions with urgency and precision

Follow up on:

• Hiring
• Logistics
• Procurement
• Ensure full task closure (execution, not just reporting)

Requirements

• Bachelor's degree in Business Administration, Project Management, Engineering, Logistics, Supply Chain Management, or a related field.
• Minimum 3-7 years of experience (in Kuwait) in project management, operations management, logistics, supply chain, FMCG, or related industries.
• Ability to work in a high-pressure, field-based role (up to 12 hours/day) 6 days per week.
• Proven experience managing:
• Drivers and field teams
• Operations and routes
• Ability to work in a fast-paced and dynamic environment.
• Must be available 24/7 to respond to operational requirements, emergencies, and business-critical issues as needed.
• Fluent in Arabic, English, and Hindi/Urdu.
• Valid driving license in Kuwait.