Retail Operations & Systems Support Specialist (Kuwait)

Seddiqi Holding; Kuwait City; On-site; KWD 13,000 - 20,000; Full time

Job summary

On Kuwait is launching its first store in Kuwait City and seeks a proactive retail operations specialist to manage stock, implement RFID integrations, and support back-of-house processes. You will ensure accurate inventories, assist on the sales floor, and troubleshoot POS systems to deliver a premium customer experience.

Join a fast-paced team that collaborates with finance, IT, and the global DTC Retail group to uphold On’s standards of quality and service.

Qualifications

• 2–3 years of retail operations or stock management experience (sportswear, fashion, or lifestyle preferred).
• Strong communication and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Eye for maintaining outstanding store condition and visual merchandising standards.
• Analytical mindset with a strong attention to detail.
• Ability to work with inventory or ERP systems that use RFID.
• Effective communication and collaboration skills, with the ability to work cross-functionally between finance, IT, and business teams.
• Proactive problem solver with a continuous improvement mindset.

Responsibilities

• Support inbound deliveries, BOH organization, and replenishment in line with procedures.
• Ensure accuracy of stock transfers, Return To Vendors (RTVs), and cycle counts.
• Support Stock Controller in maintaining a clean, well-organized back-of-house to enable efficiency on the sales floor.
• Support in verifying that scanned data matches’ physical inventory.
• Handle daily operational administration including invoices, delivery notes, and reconciliation.
• Act as first-level support for POS and store systems (Cegid, SAP Retail, Salesforce).
• Support cash handling, daily reports, and compliance documentation.
• Step in on the sales floor when required to assist the team in delivering exceptional service.
• Ensure compliance with health, safety, and operational standards.
• Ensure digital and physical stock records are aligned across ERP/POS systems.
• Support in monitoring tagged items to reduce theft and improve shrinkage control.
• Provide first-level troubleshooting and support testing of retail technology solutions.
• Support Stock Controller in verifying shipments automatically as they arrive or leave the store.
• Support to ensure RFID systems are integrated with POS and inventory management platforms.
• Train team members in BOH systems and standard operating procedures.
• Diagnosing issues with RFID readers or tag misreads.
• Process invoicing procedures accurately and prepare operational reports.
• Ensure documentation archive and storage is properly maintained.
• Escalate discrepancies or risks to Store or Deputy Store Manager promptly.
• Other duties as needed

Skills

Retail operations

Stock management

Communication

Initiative

Store presentation

Analytical mindset

RFID systems

ERP systems

Cross-functional collaboration

Problem solving

Tools

Cegid

SAP Retail

Salesforce

Job description

On Kuwait is launching its first store in Kuwait City and seeks a proactive retail operations specialist to manage stock, implement RFID integrations, and support back-of-house processes. You will ensure accurate inventories, assist on the sales floor, and troubleshoot POS systems to deliver a premium customer experience.

Join a fast-paced team that collaborates with finance, IT, and the global DTC Retail group to uphold On’s standards of quality and service.