D2C Ecommerce Operations Coordinator

Burhan Technology Computer Co. W.L.L.; Kuwait City; On-site; KWD 89,000 - 134,000; Full time

Job summary

Burhan Technology Computer Co. W.L.L. in Kuwait City, Kuwait, is seeking an Operations Coordinator for our WIBI.com.kw eCommerce D2C business.

This on-site, full-time role focuses on end-to-end operational oversight, exception handling, and delivering a smooth customer experience for direct-to-consumer orders. The ideal candidate will have 1-3 years of experience in operations coordination, strong problem-solving skills, and the ability to work cross-functionally with internal teams to resolve

Qualifications

• 1-3 years experience in operations/coordinator roles.

Responsibilities

• Monitor daily order flow and track progress to resolve delays.
• Handle customer escalations, special requests, and VIP cases with timely solutions.
• Oversee returns, exchanges and refunds by coordinating with Customer Service, Warehouse, and Accounts.

Job description

Burhan Technology Computer Co. W.L.L. in Kuwait City, Kuwait, is seeking an Operations Coordinator for our WIBI.com.kw eCommerce D2C business.

This on-site, full-time role focuses on end-to-end operational oversight, exception handling, and delivering a smooth customer experience for direct-to-consumer orders. The ideal candidate will have 1-3 years of experience in operations coordination, strong problem-solving skills, and the ability to work cross-functionally with internal teams to resolve