Cluster Reservations Agent

Grand Hyatt

Kuwait City

On-site

KWD 10,000 - 17,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Grand Hyatt Kuwait City seeks an experienced Reservations Associate to answer calls, handle and confirm reservations, and provide courteous service across Hyatt hotels worldwide.

The ideal candidate will manage visas, group bookings, emails, and written correspondence, while upselling where appropriate and maintaining a professional appearance consistent with Hyatt standards.

Qualifications

Degree in Hospitality or Tourism management preferred.
Minimum 2 years' work experience in hotel operations.
Strong customer service, communications and interpersonal skills.
Native level Arabic required.

Responsibilities

Answer the telephone promptly with a courteous, professional tone.
Handle reservations and related duties for the hotel.
Learn and use Reserve, Opera and Microsoft Outlook efficiently.
Confirm reservations for Hyatt Hotels worldwide.
Handle visa requests and group booking requests.
Respond to emails and written correspondence.
Upsell on every call while adhering to pricing guidelines.
Maintain a clean and orderly work environment.

Skills

Customer service

Communications

Interpersonal skills

Arabic language

Education

Bachelor's degree in Hospitality or Tourism management

Tools

Reserve

Opera

Microsoft Outlook

Job description

To answer the telephone promptly and clearly, ensuring a courteous and professional tone at all times.
To be flexible in order to perform all job responsibilities pertaining to reservations.
To be knowledgeable with all services and products offered by the hotels.
To learn and use the following systems efficiently: Reserve, Opera and Microsoft Outlook.
To confirm reservations for any Hyatt Hotels around the world.
To handle and follow proper procedure for all visa's requests.
To handle assigned group booking requests.
To handle email and written correspondence.
To make reservations received from external online travel agents.
To use and adhere to policies and procedures for handling calls while selling the properties.
To ensure proper follow up is done with all guest inquires in a courteous and efficient manner.
To report all guest complaints to supervisor if not immediate solution can be found.
To ensure the place of work and surroundings area is kept clean and organized at all times.

Organization- Grand Hyatt Kuwait City

Summary

Main Duties and responsibilities:

Operational

To answer the telephone promptly and clearly, ensuring a courteous and professional tone at all times.
To be flexible in order to perform all job responsibilities pertaining to reservations.
To be knowledgeable with all services and products offered by the hotels.
To learn and use the following systems efficiently: Reserve, Opera and Microsoft Outlook.
To confirm reservations for any Hyatt Hotels around the world.
To handle and follow proper procedure for all visa's requests.
To handle assigned group booking requests.
To handle email and written correspondence.
To make reservations received from external online travel agents.
To use and adhere to policies and procedures for handling calls while selling the properties.
To ensure proper follow up is done with all guest inquires in a courteous and efficient manner.
To report all guest complaints to supervisor if not immediate solution can be found.
To ensure the place of work and surroundings area is kept clean and organized at all times.

Finance

Use the up-sell approach on every call.
Adhere to the standard pricing guidelines.

General

To understand and strictly adhere to the Rules & Regulations established in the Employee handbook.
To project at all time a positive and motivated attitude and exercise self-control.
To report for duty punctually wearing the correct uniform and name tag at all time as per Hyatt Grooming Standards.
To maintain a high standard of personal appearance and hygiene at all time.
To maintain a good rapport and working relationship with staff in the place of work and the hotels.
To attend and contribute to all require meetings and other related activities.
To respond to any changes in the department as dictated by the needs of the industry or hotels.

Other Duties:

To carry out any other reasonable duties and responsibilities as assigned.

This Job Description illustrates the primary responsibilities, but is not an exhaustive list of duties which may change from time to time, within reason and in accordance with the needs of the business and as assigned by your reporting manager.

Qualifications

An ideal candidate will possess: