Cluster Reservations Agent

Hyatt Hotels Corporation; Kuwait City; On-site; KWD 6,000 - 9,000; Full time

Job summary

Hyatt Hotels Corporation in Kuwait City seeks a Reservations professional who answers calls promptly, manages reservations across Hyatt properties, and becomes proficient with Reserve, Opera and Microsoft Outlook.

The role emphasizes courteous service, adherence to pricing guidelines, handling group bookings, emails, and external online travel agents, with a focus on guest satisfaction and following the Employee handbook.

Qualifications

• Good customer service, communications and interpersonal skills are a must.
• Minimum 2 years' work experience in hotel operations.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Responsibilities

• Answer the telephone promptly and clearly, ensuring a courteous and professional tone at all times.
• Be flexible to perform all reservations duties.
• Learn and use Reserve, Opera and Outlook efficiently.
• Confirm reservations for Hyatt Hotels worldwide.
• Handle email and written correspondence.
• Manage group booking requests and bookings from external travel agents.
• Follow policies and procedures for calls while selling the properties.

Skills

Customer service

Interpersonal skills

Communications

Education

Hospitality or Tourism management degree

Tools

Reserve

Opera

Microsoft Outlook

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Main Duties and responsibilities

Operational

• 1. To answer the telephone promptly and clearly, ensuring a courteous and professional tone at all times.
• 2. To be flexible in order to perform all job responsibilities pertaining to reservations.
• 3. To be knowledgeable with all services and products offered by the hotels.
• 4. To learn and use the following systems efficiently: Reserve, Opera and Microsoft Outlook.
• 5. To confirm reservations for any Hyatt Hotels around the world.
• 6. To handle and follow proper procedure for all visa’s requests.
• 7. To handle assigned group booking requests.
• 8. To handle email and written correspondence.
• 9. To make reservations received from external online travel agents.
• 10. To use and adhere to policies and procedures for handling calls while selling the properties.
• 11. To ensure proper follow up is done with all guest inquires in a courteous and efficient manner.
• 12. To report all guest complaints to supervisor if not immediate solution can be found.
• 13. To ensure the place of work and surroundings area is kept clean and organized at all times.

Finance

• 1. Use the up-sell approach on every call.
• 2. Adhere to the standard pricing guidelines.

General

• 1. To understand and strictly adhere to the Rules & Regulations established in the Employee handbook.
• 2. To project at all time a positive and motivated attitude and exercise self-control.
• 3. To report for duty punctually wearing the correct uniform and name tag at all time as per Hyatt Grooming Standards.
• 4. To maintain a high standard of personal appearance and hygiene at all time.
• 5. To maintain a good rapport and working relationship with staff in the place of work and the hotels.
• 6. To attend and contribute to all require meetings and other related activities.
• 7. To respond to any changes in the department as dictated by the needs of the industry or hotels.

Other Duties

• 1. To carry out any other reasonable duties and responsibilities as assigned.

This Job Description illustrates the primary responsibilities, but is not an exhaustive list of duties which may change from time to time, within reason and in accordance with the needs of the business and as assigned by your reporting manager.

Qualifications

An ideal candidate will possess:

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

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