Captain - Arabic Speaker

Copthorne Al Jahra Hotel & Resort; Jahra; On-site; KWD 11,000 - 20,000; Full time

Job summary

Copthorne Al Jahra Hotel & Resort seeks a capable Captain to supervise the dining service, coordinate waitstaff, and manage reservations for a smooth guest experience in Kuwait.

You will oversee order taking, ensure accurate food and beverage delivery, and address guest inquiries while upholding high hygiene and safety standards. The role emphasizes teamwork and professional guest interactions.

Qualifications

• Minimum 2+ years in F&B supervisory roles.

Responsibilities

• Supervise and coordinate the F&B staff to ensure efficient service.
• Oversee the order-taking process and accurate delivery of meals and beverages.
• Manage reservations, seating, and guest flow to optimize occupancy.
• Address guest inquiries and resolve concerns professionally.
• Collaborate with kitchen staff to ensure timely preparation and service.
• Maintain dining area cleanliness and organization.
• Train and mentor staff on service standards and guest interactions.
• Uphold hygiene, safety, and sanitation standards in the restaurant.
• Coordinate with kitchen and bar for seamless operations.
• Address guest feedback promptly to boost satisfaction.
• Contribute to a positive work environment for colleagues.
• Stay informed about menu items, specials, and promotions.

Skills

Staff supervision

Communication skills

Guest satisfaction

Order taking

Hygiene & safety

Training & mentoring

Job description

As a Captain, you are responsible for ensuring a smooth and enjoyable dining experience for guests. Your role involves supervising and coordinating the activities of the waitstaff, managing reservations, and maintaining a high standard of service. You play a pivotal role in guest satisfaction by overseeing the order-taking process, ensuring accuracy in food and beverage delivery, and addressing any customer inquiries or concerns. With strong communication skills, you contribute to a positive and efficient restaurant operation, creating an atmosphere that reflects the establishment's service standards.

Key Job Responsibilities:

• Supervise and coordinate the activities of the F&B Associates, ensuring efficient and effective service.
• Oversee the order-taking process, ensuring accuracy and timely delivery of food and beverages.
• Manage reservations, seating arrangements, and guest flow to optimize restaurant occupancy.
• Address customer inquiries, concerns, and special requests in a courteous and professional manner.
• Collaborate with kitchen staff to ensure timely preparation and delivery of orders.
• Monitor and maintain cleanliness and organization in the dining area.
• Train and mentor the F&B Associates, providing guidance on service standards and customer interactions.
• Uphold and enforce hygiene, safety, and sanitation standards in the restaurant.
• Collaborate with other departments, such as the kitchen and bar, to ensure seamless operation.
• Handle guest feedback and resolve issues promptly to enhance guest satisfaction.
• Assist in creating and maintaining a positive work environment for colleagues.
• Stay informed about menu items, specials, and promotions to provide accurate information to guests.
• Support the management team in implementing policies, procedures, and training programs.
• Conduct pre-shift briefings and debriefings to keep F&B colleagues informed and motivated.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.