Guest Experience Lead – Dining & Service

Copthorne Al Jahra Hotel & Resort; Jahra; On-site; KWD 11,000 - 20,000; Full time

Job summary

Copthorne Al Jahra Hotel & Resort seeks a capable Captain to supervise the dining service, coordinate waitstaff, and manage reservations for a smooth guest experience in Kuwait.

You will oversee order taking, ensure accurate food and beverage delivery, and address guest inquiries while upholding high hygiene and safety standards. The role emphasizes teamwork and professional guest interactions.

Qualifications

• Minimum 2+ years in F&B supervisory roles.

Responsibilities

• Supervise and coordinate the F&B staff to ensure efficient service.
• Oversee the order-taking process and accurate delivery of meals and beverages.
• Manage reservations, seating, and guest flow to optimize occupancy.
• Address guest inquiries and resolve concerns professionally.
• Collaborate with kitchen staff to ensure timely preparation and service.
• Maintain dining area cleanliness and organization.
• Train and mentor staff on service standards and guest interactions.
• Uphold hygiene, safety, and sanitation standards in the restaurant.
• Coordinate with kitchen and bar for seamless operations.
• Address guest feedback promptly to boost satisfaction.
• Contribute to a positive work environment for colleagues.
• Stay informed about menu items, specials, and promotions.

Skills

Staff supervision

Communication skills

Guest satisfaction

Order taking

Hygiene & safety

Training & mentoring

Job description

Copthorne Al Jahra Hotel & Resort seeks a capable Captain to supervise the dining service, coordinate waitstaff, and manage reservations for a smooth guest experience in Kuwait.

You will oversee order taking, ensure accurate food and beverage delivery, and address guest inquiries while upholding high hygiene and safety standards. The role emphasizes teamwork and professional guest interactions.