Floor Manager

The Chocolate Bar; Kuwait; On-site; KWD 17,000 - 22,000; Full time

Job summary

The Chocolate Bar in Kuwait is seeking an experienced Branch/FOH Leader to support daily operations and act as the in-charge in the Branch Manager’s absence. You will oversee service quality, staff performance, hygiene standards, and seamless coordination with kitchen teams.

You will lead daily briefings, supervise opening/closing tasks, and manage schedules while ensuring customer satisfaction and safe, efficient operations across the branch.

Qualifications

• Oversee daily FOH operations and support branch operations.
• Lead and develop front-of-house staff to meet service standards.
• Coordinate with Kitchen and Central Kitchen for quality and timing.

Responsibilities

• Greet customers, manage reservations and waiting lists to optimize flow.
• Present menus, handle queries and suggest food/beverage options.
• Ensure prompt guest service and monitor ticket delivery times.
• Lead and motivate FOH staff to improve performance.
• Conduct daily pre-shift briefings and communicate across shifts.
• Assist in opening/closing checklists and logbook entries.
• Oversee inventory and coordinate with suppliers as needed.

Skills

Customer service leadership

Operations management

Team motivation

Food safety awareness

Education

High school diploma or equivalent

Job description

Whether you have a question, feedback, or would like to collaborate with us, our team is always happy to assist.

To assist and support the Branch Manager in overseeing branch operations effectively and profitably, while taking full charge in their absence. Responsible for maintaining high standards in quality, service, cleanliness, and value .

Customer Service

• Greet customers, manage table reservations, and maintain waiting lists.
• Present the menu, handle queries, and suggest food/beverage options.
• Ensure prompt guest service, conduct table checks, and monitor ticket delivery times.
• Oversee FOH staff compliance withTCB’s service standards.
• Ensure takeout orders meet accuracy and service standards.
• Document and resolve customer issues; consolidate feedback for reporting.
• Conduct daily pre-shift briefings and communicate across shifts.
• Lead and motivate FOH staff to improve performance.

Team Administration & Development

• Lead by example with proactive, positive leadership.
• Executedaily opening/closing checklists, line checks, and logbook entries.
• Managestation assignments, cleaning schedules, and side duties.
• Approve weekly staff schedules (including outsourced cleaners).
• Enforce uniform, appearance, and hygiene standards.
• Updatedaily FSMS logs(food safety compliance).
• Conduct one-on-one meetings for feedback and development.
• Act asfull in-chargeduring the Branch Manager’s absence.

Health & Hygiene

• Enforce hygiene/cleanliness standardsacross FOH and kitchen.
• Conductweekly uniform and personal hygiene inspections.
• Submitmonthly license inspection reports.
• Oversee equipment maintenance (AC, lights, sound system).
• Investigate/resolve food quality issues.
• Ensure compliance withhealth, safety, and work permits.

Operational Support

• Overseedaily raw material orders (coordinate with Central Kitchen).
• Supervisewarehouse and supplier orders (3x/week: Sun, Mon, Wed).
• Monitorinventory levelsand conductmonthly stock checks (with Finance).
• Assist withinvoice booking, waste reports, and daily DSR/cash deposits.
• Senddaily sales updatesto relevant departments.
• Plan and executefruits/vegetable orders (ensure quality control).
• Collaborate with Branch Manager onuniform requests (monthly).