Banking Operations Officer

Maseera; Kuwait City; On-site; KWD 6,000 - 12,000; Full time

Job summary

Maseera in Kuwait City is seeking a Banking Transactions Associate to handle cash transactions, verify details and process transfers. The role requires strong customer service skills and accuracy in record-keeping.

The candidate should be bilingual in Arabic and English with a basic knowledge of consumer banking products. Training will be provided, and adherence to risk policies is essential.

Qualifications

• Bachelor degree or equivalent qualification.
• Knowledge of consumer banking products and services.
• 0-2 years experience in a customer facing role.

Responsibilities

• Process cash transactions after verifying signatures, dates, amounts, funds & ID checks.
• Receive returned cheques, new ATM cards, sort and enter data; advise parties accordingly.
• Send, receive and file telex confirmations and ensure transfers are processed.
• Respond to customer enquiries and requirements in a proactive, professional manner.
• Deliver high quality customer service and exceed satisfaction goals with every contact.
• Create, update and maintain relevant customer records with accurate data.
• Work within risk policies, procedures and all compliance regulations.

Skills

Communication

Bilingual Arabic/English

Project Management

Risk Management

Customer Service

Education

Bachelor degree or equivalent

Tools

MS Office

BEAM

Job description

Job Summary Banking Transactions Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks Mail, Telex & ATM Cards Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly Communication Send, receive and file telex confirmations and ensure transfers are properly processed Customers Enquiries Respond to all customer enquiries and requirements in a proactive and professional manner Customer service Deliver high quality customer service and exceed satisfaction goals with every customer contact Customer Records Create, update and maintain relevant customer records ensuring that data is recorded appropriately Corporate Governance & Compliance: Work fully within risk policies and procedures all compliance regulations Education / Qualifications _Bachelor as degree / Equivalent Qualification_ Knowledge Knowledge of Consumer Banking Products & Services (training provided) Good understanding of customer needs Experience 0 _ 2 years experience in a customer facing role_ Generic & Specific Skills Excellent Communication Skills Bilingual in Arabic and English Computer literacy (MS Office & BEAM) Project Management Risk Management