C.C.O Manager

Majid Al Futtaim; Kuwait; On-site; KWD 1,800 - 2,800; Full time

Benefits offered by this job

Friendly environment

Leadership development

Global opportunities

Job summary

Majid Al Futtaim is seeking a Central Cashier Office Manager in Kuwait to oversee all cash transactions and ensure accurate processing in line with internal guidelines. The role emphasizes secure transfers, compliance, and excellent customer service to maintain high satisfaction.

The incumbent will lead the Central Cashier Office team, supervise cash counter operations, and drive productivity and training initiatives while upholding strong internal controls and risk management.

Qualifications

• Bachelor's Degree in Administration, Finance, or a related field is required.
• Excellent communication and stakeholder management skills are essential.
• Strong customer service orientation with the ability to handle customer concerns effectively.
• Solid knowledge of cash management, transaction control, and financial procedures.
• Experience in retail finance or cashier operations is preferred.

Responsibilities

• Manage and oversee all cash transactions within the store, ensuring accuracy and compliance with company standards.
• Ensure secure and timely cash transfers from the store to the bank while maintaining proper controls and documentation.
• Monitor compliance with Central Cashier Office policies, procedures, and key insurance requirements.
• Implement fraud prevention controls and report any incidents, suspicious activities, or misconduct.
• Oversee corrections, cancellations, price changes, and barcode accuracy to ensure transaction integrity.
• Monitor customer service standards and provide resolutions to customer issues when required.
• Supervise cash counter operations and improve team productivity and efficiency.
• Lead, coach, and develop the Central Cashier Office team through performance management, training, and succession planning initiatives.

Skills

Cash management

Communication

Stakeholder management

Customer service

Education

Bachelor's degree in Administration/Finance

Job description

JOB TITLE

Central Cashier Office Manager | MAF Retail | Hypermarket Kuwait

ROLE SUMMARY

The Central Cashier Office Manager is responsible for all cash transactions within the store. The role holder is also responsible for ensuring timely and accurate processing of all related transactions as per internal guidelines and provide a best-in-class customer service to maintain highest level of customer satisfaction.

ROLE PROFILE

• Manage and oversee all cash transactions within the store, ensuring accuracy and compliance with company standards.


• Ensure secure and timely cash transfers from the store to the bank while maintaining proper controls and documentation.


• Monitor compliance with Central Cashier Office policies, procedures, and key insurance requirements.


• Implement fraud prevention controls and report any incidents, suspicious activities, or misconduct.


• Oversee corrections, cancellations, price changes, and barcode accuracy to ensure transaction integrity.


• Monitor customer service standards and provide resolutions to customer issues when required.


• Supervise cash counter operations and improve team productivity and efficiency.


• Lead, coach, and develop the Central Cashier Office team through performance management, training, and succession planning initiatives.

REQUIREMENTS

• Bachelor's Degree in Administration, Finance, or a related field.


• Minimum 5+ years of experience in Retail, Customer Service, or Finance functions.


• Minimum 3+ years of experience in a managerial or leadership role.


• Strong knowledge of cash management, transaction control, and financial procedures.


• Excellent communication and stakeholder management skills.


• Strong customer service orientation with the ability to handle customer concerns effectively.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!


• Work in a friendly environment, where everyone shares positive vibes and excited about our future.


• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.