Customer-Centric Banking Operations Specialist

Maseera; Kuwait City; On-site; KWD 6,000 - 12,000; Full time

Job summary

Maseera in Kuwait City is seeking a Banking Transactions Associate to handle cash transactions, verify details and process transfers. The role requires strong customer service skills and accuracy in record-keeping.

The candidate should be bilingual in Arabic and English with a basic knowledge of consumer banking products. Training will be provided, and adherence to risk policies is essential.

Qualifications

• Bachelor degree or equivalent qualification.
• Knowledge of consumer banking products and services.
• 0-2 years experience in a customer facing role.

Responsibilities

• Process cash transactions after verifying signatures, dates, amounts, funds & ID checks.
• Receive returned cheques, new ATM cards, sort and enter data; advise parties accordingly.
• Send, receive and file telex confirmations and ensure transfers are processed.
• Respond to customer enquiries and requirements in a proactive, professional manner.
• Deliver high quality customer service and exceed satisfaction goals with every contact.
• Create, update and maintain relevant customer records with accurate data.
• Work within risk policies, procedures and all compliance regulations.

Skills

Communication

Bilingual Arabic/English

Project Management

Risk Management

Customer Service

Education

Bachelor degree or equivalent

Tools

MS Office

BEAM

Job description

Maseera in Kuwait City is seeking a Banking Transactions Associate to handle cash transactions, verify details and process transfers. The role requires strong customer service skills and accuracy in record-keeping.

The candidate should be bilingual in Arabic and English with a basic knowledge of consumer banking products. Training will be provided, and adherence to risk policies is essential.