Card Telesales Agent

PayTech Group; Kuwait City; On-site; KWD 6,000 - 8,000; Full time

Job summary

PayTech Group in Kuwait City is seeking a Cards Telesales Agent to convert qualified pre-screened leads into activated cardholders, working on-site in a dynamic banking sales environment. You will use proven scripts, adhere to compliance, and contribute to monthly targets with structured coaching and clear milestones.

The role requires Arabic fluency and professional English, 2–4 years in card sales or related banking telesales, and a strong emphasis on data quality and customer-first selling.

Qualifications

• Native/fluent Arabic and professional working English (spoken & written).
• 2–4 years in banking or financial services telesales with card acquisition exposure.
• Experience selling regulated financial products by phone with scripted, QA-reviewed processes.

Responsibilities

• Execute outbound and inbound telesales to acquire credit card customers.
• Guide.cardholders through activation and usage with compliant selling.
• Maintain accurate CRM records and pipeline hygiene to support analytics.

Skills

Phone-based selling

Arabic & English

CRM usage

Tools

CRM system

Telesales dialer

Job description

Join a dedicated on-site telesales squad supporting a leading Kuwaiti bank's consumer cards business As a Cards Telesales Agent you will convert qualified leads into activated engaged cardholders playing a direct visible role in the bank's growth in the local market You will work with warm pre-screened leads be equipped with proven scripts and product playbooks and be coached to hit and beat monthly sales targets This is a strong platform for a Kuwaiti national who wants to build a serious sales career in banking with clear performance milestones structured coaching and exposure to end- to end cards commercialisation

Key Activities

Outbound amp inbound telesales campaigns
55 Contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders with disciplined follow-up cadence
Lead qualification amp conversion 20 Assess customer eligibility needs and fit position the right card proposition handle objections and secure application completion
Activation amp early-usage engagement 10 Guide newly issued cardholders through activation first transaction and digital wallet setup to maximise 30-day active rates
Data capture amp CRM hygiene 10 Log every interaction accurately in the CRM sales system keep customer records dispositions and pipeline stages clean and current
Compliance amp quality 5 Adhere to approved scripts call-recording rules and QA feedback loops to ensure every conversation is compliant and customer-first

Core Responsibilities and Accountabilities

Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets working from bank-provided pre-screened and preapproved lead lists Convert qualified leads into approved issued and activated cards improving lead-to-sale and sale-to activation conversion rates Apply approved sales scripts product propositions pricing and disclosures to ensure compliant selling and eliminate mis-selling incidents Prioritise outreach using propensity models next-best-action prompts and lead-scoring signals to maximise productivity per agent cards FTE Educate customers on card features benefits fees rewards and safe usage including digital wallet enablement to lift 30-day activation and early spend Maintain accurate customer records call dispositions and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisationUphold governance standards call recording QA script adherence and consumer-protection rules to meet internal audit and regulator expectations

KPIs

New credit cards sold per agent per monthLead-to-sale conversion rate on pre-screened preapproved lead listsCard activation rate within 30 days of issuanceSales quality script-adherence score from call monitoring and QA samplingProductivity per agent dials connects and cards issued per FTE per monthData-quality score on CRM entries accuracy completeness timeliness

Knowledge and Experience

Domain expertise Consumer credit card acquisition lifecycle lead application underwriting handoff issuance activation early spendFamiliarity with pre-screened preapproved sales models and cross-sell e g debit-to-credit ETB reactivation Understanding of KYC CDD and consumer data-handling requirements in a Kuwaiti banking contextSector experience Kuwait GCC retail banking contact-centre or financial-services telesalesAwareness of local consumer expectations cultural context and Arabic-language selling nuances

Tools and platforms

CRM and telesales dialler systems category internal system names will be trained on-site Call-recording and QA platformsDigital wallet basics Apple Pay Google Pay Samsung Pay sufficient to guide a customer through provisioning

Soft skills and behaviours

Confident warm and clear phone manner in both Arabic and EnglishResilience discipline and comfort working to daily weekly targetsTeam-oriented happy to share what s working learn from peers and take on-the-job coachingBias to action fast follow-up clean pipeline hygiene ownership of your book of leadsEthical customer-first mindset you sell only what genuinely fits the customer

MANDATORY SKILLS

Phone-based consultative selling and objection handling in Arabic professional English also required Scripted compliant selling in a recorded QA d environmentAccurate CRM and sales-system data entryBasic sales performance literacy own your targets conversion rates and productivity metric

Relevant experience

2 4 years in banking or financial services telesales, with direct exposure to credit card acquisition, cross-sell, or contact-centre-based consumer sales. Candidates with a strong first ~12 months of card-selling experience will also be considered.

Mandatory requirements

Kuwaiti national (role is reserved under national workforce priorities)Native/fluent Arabic and professional working English both spoken and writtenPrior experience selling regulated financial products by phone under scripted, recorded, quality-assured conditionsAwareness of customer data handling, KYC/CDD, and data?privacy obligations in a banking contextImmediately available or 30-day notice period