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Job summary
A leading recruitment agency is seeking a Customer Service Representative in Bologna, Italy. You will deliver exceptional customer service and troubleshoot issues while managing customer interactions with empathy and professionalism. Candidates should have excellent Italian and good English skills, along with previous experience in a premium customer service environment. The role offers relocation support, competitive salary, healthcare benefits, and professional development opportunities.
Benefits
Qualifications
- Previous experience in customer service, ideally in a premium or luxury brand.
- Ability to handle sensitive cases.
Responsibilities
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call, collect and analyze customer feedback.
- Escalate cases when necessary.
- Show empathy and professionalism.
- Manage customers and support them.
- Collaborate with internal teams.
- Consistently meet performance targets.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.