Back Office-Jobs in United States

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

As we expand our product portfolio and global presence, our IT department is hiring a Senior IT Engineer to manage IT back-office integrations and operational functions. This role requires a combination of technical expertise, project management, and leadership skills to enhance end-user experience, infrastructure operations, and enterprise application management. You will play a key role in troubleshooting, integrating new systems, and leading junior IT staff across multiple sites while supporting various offices, remote employees, and multiple time zones.

This is an onsite role based in our Mendrisio HQs.

If this sounds like you, read on. You could be the next "Nozomier"!

In this role, you will:

Technical Leadership & Support:

1. Provide internal Tier 2 technical support for IT infrastructure, troubleshooting complex hardware, software, and network issues.
2. Manage and administer a mixed-platform client system environment (Mac OS, Windows) and productivity tools such as Microsoft 365, Slack, and Entra ID.
3. Develop, implement, and maintain proactive monitoring for endpoint health, patching, compliance, and performance metrics.
4. Ensure efficient IT service delivery by managing ticket escalation and resolution processes.
5. Offer support and guidance to stakeholders on IT best practices and system utilization.

Systems & Infrastructure Management:

1. Oversee company-wide IT integration projects, including SaaS applications and enterprise software platforms.
2. Drive automation projects to enhance operational efficiency, security, and end-user experience.
3. Maintain and optimize cloud-based infrastructure, ensuring security and compliance standards are met.
4. Establish and enforce best practices and policies for IT operations, security, and SaaS integrations.
5. Coach and mentor junior IT staff across multiple locations to improve their technical skills and customer support capabilities.
6. Foster a culture of innovation and continuous improvement within the IT team.
7. Collaborate with cross-functional teams to align IT strategies with business objectives.
8. Develop and document operational standards, processes, and troubleshooting guidelines.

Security & Compliance:

1. Implement security best practices for IT systems, including access controls, patch management, and vulnerability assessments.
2. Manage business continuity and disaster recovery plans to ensure IT resilience.
3. Stay informed on emerging IT technologies and industry best practices to drive innovation within the organization.

To be successful in this opportunity, you will have:

1. 5+ years of experience in IT support, infrastructure operations, and cloud-based systems management.
2. Experience working in internal support, working across teams.
3. Expertise in troubleshooting and resolving complex technical issues across multiple IT environments.
4. Strong proficiency in enterprise IT tools such as Microsoft 365, Slack, Entra ID, and cloud-based platforms.
5. Hands-on experience with IT automation, scripting, and integration projects.
6. Experience using automation tools like BetterCloud or Workato.
7. Experience with MDM tools like Kandji, Intune, or Jamf.
8. Ability to manage IT service requests, prioritize tasks, and work under pressure.
9. Excellent communication and interpersonal skills.
10. Certifications: Microsoft Certified: Azure Administrator, ITIL, CompTIA Network+/Security+, or equivalent.
11. Experience implementing Agile methodologies (Scrum, Kanban) in IT service management.
12. Familiarity with cybersecurity best practices and risk management frameworks.
13. Understanding and ability to follow InfoSec guidelines and principles and IT services.

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection, and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support, and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background, and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

• Work-Life Balance
• Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.