Work & travel: Spanish OR Italian Customer Support (remote work within Greece)

Cross Border Talents; Milano; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Performance bonus

Relocation support

Career development

Hybrid work model

Training provided

Job summary

Cross Border Talents is hiring a Customer Service Representative to support a global online community from within Greece. You will deliver empathetic, timely user support and uphold community standards while collaborating with an international team.

The role offers remote work within Greece with hybrid flexibility and ongoing training, career development, and relocation assistance. Ideal candidates communicate in Spanish or Italian at a high level, with English at B2 or higher.

Qualifications

• Bilingual in Spanish or Italian at C1-C2 level
• English at least B2 level
• Strong interpersonal and communication skills with empathy
• Analytical mindset with attention to detail
• Willingness to learn and follow community standards

Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and escalate emerging or complex issues to the global team.

Skills

Spanish/Italian proficiency

English (B2)

Empathy

Analytical skills

Data-driven mindset

Job description

Work & travel: Spanish OR Italian Customer Support (remote work within Greece)

Job Openings Work & travel: Spanish OR Italian Customer Support (remote work within Greece)

About the job Work & travel: Spanish OR Italian Customer Support (remote work within Greece)

About the Role

Join a team that values empathy, excellence, and innovation!
We 're looking for a Customer Service Representative to support a global online community. In this role, you will create positive digital experiences by providing high-quality, empathetic assistance to users worldwide. You will play a key part in maintaining community trust and ensuring users feel heard, respected, and supported.Enjoy the flexibility of working remotely from anywhere in Greece whether from one of its vivid cities or one of its stunning islands and experience the country's incredible culture and beauty while building your career.

Key Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and escalate emerging or complex issues to the global team.

Requirements

• Spanish OR Italian: C1-C2 level (native or near-native).
• English: B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Comfortable using data-driven insights to improve processes.
• Familiarity with online communities or social platforms (training provided).
• Performance bonus
• Relocation support: Assistance provided for candidates relocating to Greece.
• Career development: Continuous training, growth opportunities, and mentorship.
• Work environment: International, inclusive, and supportive workplace culture.
• Flexibility: Hybrid and adaptable working conditions.

Why Join Us

Be part of a diverse, forward-thinking team committed to shaping safe and positive online spaces. Here, your empathy, insight, and initiative directly impact millions of users while advancing your career in a collaborative and innovative environment.