Wireless Systems Support Technician – Hybrid Role

Eddyfi; Unione Comuni Basiano Masate; Ibrido; EUR 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 Days + Bank Holidays

Pension scheme with 5% match

Group Life Assurance 4x salary

Private Healthcare Scheme

Cycle to work scheme

Tech Scheme

Learning & Development programme

Volunteer time off

Descrizione del lavoro

Senceive is seeking a Customer Support Technician to work with customers through the full project lifecycle, from pre-install planning to live deployment support and ongoing technical assistance.

The role requires hands-on knowledge of wireless systems, networking, or telecommunications infrastructure. The position is hybrid, with 3 days in Masate and 2 days remote, including travel for customer meetings and deployments.

Competenze

• Demonstrable experience of customer service in an engineering, or technical environment.
• Experience working with wireless systems, networking, or telecommunications infrastructure.
• Preferred Languages: Spanish and/or German
• Understanding of IP Networking
• Site experience in Rail and/or Construction is preferred

Mansioni

• Clarifying customer technical requirements ahead of new project installations and briefing the production team
• Setting up monitoring diagrams, users, alerts and calculations
• Attending site when required to support customer installations or investigate reported faults
• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system
• Managing the return and replacement of faulty equipment
• Assisting with fault diagnosis and contributing to fault reduction
• Providing training to customers
• Configuring equipment to customer specifications
• Receiving returned equipment and diagnosing faults
• Carrying out minor repairs and refurbishment of equipment

Conoscenze

Wireless systems

Networking

Telecommunications infrastructure

IP Networking

Customer service

Descrizione del lavoro

Senceive is seeking a Customer Support Technician to work with customers through the full project lifecycle, from pre-install planning to live deployment support and ongoing technical assistance.

The role requires hands-on knowledge of wireless systems, networking, or telecommunications infrastructure. The position is hybrid, with 3 days in Masate and 2 days remote, including travel for customer meetings and deployments.