Telecom Support Engineer

Mavenir; Italia; In loco; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Mavenir is seeking an experienced Field/Support Engineer to provide on-site installation and diagnostics for complex equipment and systems. You will guide customers in operation and maintenance, serving as liaison for administrative and technical matters on assigned projects.

Key duties include deploying products, troubleshooting, log analysis, coordinating with sales and engineering, and contributing to product improvements. Foreign travel may be required; on-call duties apply.

Competenze

• Willingness to learn new things.
• Willingness to travel abroad to customers.
• Analytical thinking.
• Good experience with Linux and network administration.
• Experience installing, upgrading and configuring computer hardware and software.
• Knowledge of mobile networks.
• Good understanding of software engineering principles.
• Experience with IP networks.
• Experience with DBs.
• Knowledge of Kubernetes & Docker.
• Experience with packet core products (3G/4G/5G – MME SAEGW/SGW/PGW ePDG vEPC, PCRF/HSS/PCF/UDM).

Mansioni

• Deploy products to customer systems (onsite or remotely).
• Perform cross-product support including complex system recovery.
• Analyze log files to assist problem identification and resolution.
• Diagnose and isolate complex cross product interworking issues and third‑party issues.
• Own and handle customer support requests and ensure SLAs are met.
• Propose, review, approve and implement changes on systems in deployment or support phase.
• Recommend product/process improvements to product development team and product management.
• Participates in 24x7 on-call coverage during out-of-office hours.

Conoscenze

Analytical thinking

Linux

Network administration

IP networks

Databases

Mobile networks

Software engineering principles

Willingness to learn

Strumenti

Kubernetes

Docker

3G/4G/5G knowledge

Descrizione del lavoro

Role Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

Key Responsibilities

What will you do?

• Deploy products to customer systems (either onsite or remotely)
• Perform cross-product support including complex system recovery
• Analyze log files to assist in problem identification and resolution
• Diagnose and isolate complex cross product inter working issues and third party issues
• Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
• Propose, review, approve and implement changes on systems in deployment or support phase
• Recommend product/process improvements to product development team and product management
• Participates in 24x7 on-call coverage during out-of-office hours

What we expect you already know/have?

• Willingness to learn new things
• Willingness to travel to abroad to customers
• Analytical thinking
• Good experience working with Linux and network administration
• Experience of installing, upgrading and configuring computer hardware and software
• Knowledge of mobile networks
• Good understanding of software engineering principles
• Experience working with IP networks
• Experience working with DBs
• Knowledge of Kubernetes & Docker
• Experience with packet core products (3G/4G/5G – MME SAEGW/SGW/PGW ePDG vEPC (vMME, vEPG, vSAPC,) PCRF/HSS/PCF/UDM

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.