Cloud-Native Telecom Support Engineer (Remote/Onsite)

Mavenir; Torino; Ibrido; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Mavenir is seeking a skilled on-site/remote Field Engineer to deploy products to customer systems and provide troubleshooting for complex equipment and networks. You will analyze logs, diagnose cross-product issues, and manage customer requests within SLAs, collaborating with sales, engineering, and product teams.

The role requires Linux expertise, virtualization, IP networking, and familiarity with Kubernetes and Docker to support 3G/4G/5G core environments.

Competenze

• Proficient in Linux and network administration.
• Experience with virtualization technologies.
• Understanding of IP networking and database concepts.
• Experience with 3G/4G/5G core products is a plus.

Mansioni

• Deploy products to customer systems (onsite or remotely).
• Perform cross-product support including complex system recovery.
• Analyze log files to assist in problem identification and resolution.
• Diagnose and isolate complex cross product interworking issues and third party issues.
• Own and handle customer support requests in accordance with SLAs.
• Propose, review, approve and implement changes on systems in deployment or support phase.
• Provide input for product development and product management.

Conoscenze

Linux

Network administration

Virtualization

IP networks

DBs

Analytical thinking

Troubleshooting

3G/4G/5G core knowledge

Willingness to travel

Strumenti

Kubernetes

Docker

Descrizione del lavoro

Mavenir is seeking a skilled on-site/remote Field Engineer to deploy products to customer systems and provide troubleshooting for complex equipment and networks. You will analyze logs, diagnose cross-product issues, and manage customer requests within SLAs, collaborating with sales, engineering, and product teams.

The role requires Linux expertise, virtualization, IP networking, and familiarity with Kubernetes and Docker to support 3G/4G/5G core environments.