Warehouse Supervisor

JD.COM; Milano; In loco; EUR 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

JD Logistics in Lombardy, Milano region seeks a Warehouse Supervisor to oversee inbound receiving, inventory control, picking, packing and outbound dispatch. You will lead shift teams and coordinate real-time labor allocation while aligning operations with global HQ.

Required are fluency in Mandarin, Italian, and English, hands-on WMS experience, and flexibility for 24/7 shifts. Compliance with local labor laws and safety standards is essential.

Competenze

• Experience supervising warehouse operations in fast-paced e-commerce fulfillment, 3PL hub, or retail distribution.
• Fluency in Mandarin, Italian, and English is mandatory.
• Strong hands-on experience with WMS and RF scanners.
• Willingness to rotate shifts for 24/7 operations.

Mansioni

• Oversee inbound receiving, inventory control, picking, packing and outbound dispatch.
• Lead shift Team Leaders and operators, managing real-time labor allocation.
• Ensure adherence to CCNL Logistica, Trasporto Merci e Spedizione and safety standards.
• Maintain real-time reporting and alignment with centralized HQ.

Conoscenze

High-velocity logistics

Mandarin proficiency

WMS literacy

Operational flexibility

Strumenti

RF scanners

Automated material handling

Descrizione del lavoro

The Mission & Core Scope

• The Mission: Supervise cross-functional daily warehouse floor operations (inbound receiving, inventory control, picking, packing, and outbound dispatch) during shifts, serving as the core operational bridge between local floor teams and international headquarters.
• The Scope: You will directly lead shift Team Leaders and operators across all floor departments, managing real-time labor reallocation, resolving operational bottlenecks, and ensuring strict compliance with the Italian National Collective Labor Agreement (CCNL Logistica, Trasporto Merci e Spedizione).

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• Cross-Departmental Shift Throughput: Manage end-to-end shift execution to consistently hit corporate KPIs for receiving turnaround, picking rates, packing efficiency, and on-time courier dispatch.
• Cross-Border Communication Bridge: Maintain real-time, accurate reporting and operational alignment between local Italian warehouse operations and centralized Chinese corporate teams.
• Process Standardization & SOP Enforcement: Ensure 100% adherence to global standard operating procedures (SOPs) on the floor, translating technical instructions and resolving tracking deviations in real time.
• Floor Leadership & Safety: Manage daily staff scheduling, shift handovers, and operator safety compliance, maintaining smooth labor relations and full adherence to Italian workplace health and safety laws (D.Lgs. 81/08).

Position Requirements

• High-Velocity Logistics Competence: Proven operational experience supervising warehouse operations within a fast-paced e-commerce fulfillment center, 3PL hub, or retail distribution network.
• Mandarin Language Mastery: Professional fluency in Mandarin, Italian, and English is strictly mandatory to seamlessly bridge communications between local operators, European leadership, and global HQ.
• Systems & WMS Literacy: Strong hands-on experience utilizing Warehouse Management Systems (WMS), RF scanners, and automated material handling infrastructure.
• Operational Flexibility: High adaptability regarding shift rotations (including early mornings, late evenings, or weekend shifts) required to support a 24/7 infrastructure launch.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.