TRICARE Beneficiary Services Representative - Aviano, Italy

Leidos; Aviano; Presencial; EUR 28.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Descripción de la vacante

Leidos in Aviano, Italy seeks a TRICARE Beneficiary Services Representative to support service members and families. The role includes education, enrollment, and claims support, with duties performed in person and remotely as needed.

The position requires a related degree or equivalent experience, U.S. citizenship, Missione visa eligibility and ADP IT III clearance potential, plus 3+ years in customer service. Aviano locale offers international mission impact.

Formación

• U.S. Citizenship required; SOFA/Command‑Sponsored status.
• Missione Visa and Soggiorno permit must be obtained.
• ADP IT III clearance eligibility.
• 3+ years of customer service experience.
• Bachelor/associate/certifications in related field per options.
• Must be able to follow HIPAA and protect PHI.

Responsabilidades

• Verify benefits and enrollments via DOES and MHS Genesis.
• Process PCM changes per MTF guidelines.
• Educate beneficiaries on TRICARE resources and claims.
• Provide basic claims status updates and support.
• Conduct informational briefings for events.
• Record daily activities and OHI data in systems.
• Escalate complex issues to ensure proper resolution.

Conocimientos

Fluent English

Microsoft Office

Presentation skills

Phone and in-person communication

Independent work

Strong organization

Educación

Bachelor's degree or equivalent

Associate's + health-related experience

Major certification + health-related experience

High school diploma + 8 years health experience

Herramientas

Microsoft Office

Descripción del empleo

Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy!

Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‑duties military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE‑eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.


• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.


• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.


• Claims Assistance: Provide basic claims status updates and support.


• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.


• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.


• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.


• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.


• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

• Education:




• Bachelor’s degree in a related field OR;


• Associate’s degree in a related field PLUS 4 years of health‑related experience OR;


• Major certification in a related field PLUS 4 years of health‑related experience OR;


• High school diploma PLUS 8 years of health‑related experience.




• U.S. Citizenship


• SOFA/Command‑Sponsored status (as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)


• Must have a Missione Visa and Soggiorno permit


• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)


• 3+ years of customer service experience

Essential Skills

• Fluent in English with strong written and oral communication


• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)


• Effective at delivering presentations


• Ability to tactfully communicate with others, both in person and on the phone


• Self‑starter, able to work independently and with minimal supervision


• Strong organizational, time management, and multitasking abilities


• High attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis


• Work background in the following areas:




• U.S. military healthcare delivery system or civilian managed care


• Medical or clinical environment


• MHS Genesis or civilian healthcare systems, medical claims

Pay Range $31,850.00 - $57,575.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025.

Pay and Benefits

• Competitive compensation


• Health and Wellness programs


• Income Protection


• Paid Leave


• Retirement

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.