Transformational Store Manager - Lead Sales & Experience

Tory Burch; Italia; On-site; EUR 25,000 - 42,000; Full time

Job summary

Tory Burch in Italy is seeking a dynamic store leadership professional to drive sales, customer experience, and brand presentation in our flagship boutique. You will lead by example, coach teams, and ensure a transformational customer journey while upholding Tory Burch standards.

Join us to empower clients, manage store operations, and contribute to a positive, growth-oriented environment with competitive benefits and a focus on professional development.

Responsibilities

• Lead by example and model behavior that reflects the company’s core values
• Appropriately manage conflict and take ownership for your part in the team dynamic
• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals
• Ensure high level of customer service through extensive product knowledge and product ownership
• Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented
• Lead by example to create an environment that consistently delivers transformational customer experiences
• Model a highly productive selling environment by providing consistent training & coaching to sales associates
• Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships
• Demonstrate a strong use of selling skills
• Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach
• Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience
• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude
• Contribute to maintaining all brand and operating standards to support brand consistency
• Assist in maintaining store presentation standards
• Leverage in-store technology to ensure every customer’s experience is transformational
• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
• Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Achievement of personal sales and metric goals
• Build and maintain new and existing client relationships
• Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
• Manage your people resources to maximize sales, traffic flow and customer engagement
• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities
• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing
• #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
• Tory Burch 是一个来自美国的奢华品牌，2004 年在纽约成立。品牌以经典优雅的高端服饰，倡导乐观与快乐的故事，赋能女性。平台覆盖成衣、手袋、鞋履、配饰、首饰、家居及美妆。与女性共成长是核心原则，文化与基金会工作并进。
• CoT_job_summary_short together with real company name Tory Burch.

Job description

Tory Burch in Italy is seeking a dynamic store leadership professional to drive sales, customer experience, and brand presentation in our flagship boutique. You will lead by example, coach teams, and ensure a transformational customer journey while upholding Tory Burch standards.

Join us to empower clients, manage store operations, and contribute to a positive, growth-oriented environment with competitive benefits and a focus on professional development.