Tory Burch Department Manager

BoF Careers; Serravalle; On-site; EUR 55,000 - 75,000; Full time

Job summary

Tory Burch Italia is seeking a Store Manager to lead by example, drive transformative customer experiences, and uphold the brand’s standards in Serravalle. The role involves guiding the team, training sales associates, and maintaining luxury service levels.

You will collaborate with leadership to optimize store operations, maximize sales, and ensure a positive, energetic environment that reflects the Tory Burch brand.

Qualifications

• Leadership presence to guide the team and model company values.
• Strong customer service mindset with focus on luxury client experience.
• Ability to train and coach sales associates for performance.
• Solid understanding of brand aesthetic and product knowledge.
• Clear communication to ensure storewide alignment and execution.

Responsibilities

• Lead by example and motivate the team to achieve sales plans and personal targets.
• Deliver transformational customer experiences through product knowledge and service excellence.
• Represent the Tory Burch brand and uphold store presentation standards.
• Oversee opening/closing procedures, POS accuracy, and inventory controls for operational excellence.
• Drive business results through clienteling, partnerships with leadership, and data-informed decisions.
• Collaborate with fellow leaders to foster a positive, productive work environment.

Skills

Leadership

Customer service

Sales coaching

Brand knowledge

Communication

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.


• We have the best team in the world and believe in paying competitively and rewarding for high performance.


• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.


• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.


• We are invested in your professional growth - you'll have access to free executive coaching on-demand.

Responsibilities

Leadership Presence

• Lead by example and model behavior that reflects the company's core values


• Appropriately manage conflict and take ownership for your part in the team dynamic


• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals


• Ensure high level of customer service through extensive product knowledge and product ownership


• Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings


• Contribute to a positive atmosphere that is fun, professional, productive and team oriented

Deliver The Customer Experience

• Lead by example to create an environment that consistently delivers transformational customer experiences


• Model a highly productive selling environment by providing consistent training & coaching to sales associates


• Take ownership for the customer journey in your boutique - customize it for your customer demographic and develop & maintain productive customer relationships


• Demonstrate a strong use of selling skills


• Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach


• Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience

Represent the Brand

• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer


• Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude


• Contribute to maintaining all brand and operating standards to support brand consistency


• Assist in maintaining store presentation standards


• Leverage in-store technology to ensure every customer's experience is transformational

Operational Excellence

• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility


• Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory


• Adhere to all policies and procedures with a focus on loss prevention and operational excellence

Drive the Business & Deliver Results

• Achievement of personal sales and metric goals


• Build and maintain new and existing client relationships


• Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume


• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement


• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned


• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling , outreach and event opportunities

How We Work Together

• Adaptable - We change before we have to


• Entrepreneurial - We own it


• Collaborative - There's no "I" in Tory


• Client & Brand Focused - We put ourselves in Tory's shoes


• Live the Values - We show up for each other


• Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.