Training Operations Specialist - Junior

Maka Language Consulting; Milano; Ibrido; EUR 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

International environment

Growth opportunities

Mentoring program

Exposure to international clients

Collaborative team

Descrizione del lavoro

Maka Language Consulting is seeking a junior Training Operations Specialist to coordinate learning programs, manage schedules, and support clients from onboarding to delivery. You will work with trainers, clients, and the internal team to ensure smooth operations and outstanding service.

The role requires strong organizational skills, a proactive attitude, and fluency in Italian and English. You will handle materials, logistics, events, and communications across international programs.

Competenze

• Strong organizational and multitasking abilities.
• Italian and English communication fluency.
• Customer-service mindset with proactive attitude.
• Comfort with digital tools and platforms.
• Previous admin/coordination/client support experience is a plus.

Mansioni

• Program & Course Coordination: organize and schedule coaching sessions, courses, and workshops; coordinate calendars, instructors, client materials, and logistics; monitor program progress.
• Client Support & Communication: serve as a point of contact for client requests; assist participants with information, materials, and scheduling; support during client visits and events.
• Operational & Administrative Support: manage documentation, data entry, internal tracking, proposals and service outlines, billing and reporting processes; general office tasks.
• Event & Workshop Support: prepare learning materials and event setups; support onsite and online events; represent the company at external events.

Conoscenze

Organizational skills

Multitasking

Communication skills

Italian language

English language

Customer service mindset

Digital tools proficiency

Strumenti

CRM software

Office tools

Descrizione del lavoro

Maka is a corporate learning company supporting international organizations with high-quality coaching, courses, and workshops. Our mission is to help global teams grow, communicate effectively, and perform at their best. We are looking for a motivated Training Operations Specialist to join our team and support the delivery of exceptional learning experiences.

About the Role

As a Training Operations Specialist, you will play a key role in coordinating learning programs, ensuring smooth operations, and supporting clients throughout the entire process. This is a junior-level role ideal for someone organized, proactive, and eager to grow in the corporate learning and professional development sector.

You will collaborate closely with trainers, coaches, clients, and our internal team to ensure each program is delivered efficiently and with excellent service.

Responsibilities

Program & Course Coordination

• Organize and schedule coaching sessions, courses, and workshops
• Coordinate calendars, instructors, client materials, and logistics
• Monitor program progress and ensure smooth delivery

Client Support & Communication

• Serve as a point of contact for client requests
• Support participants with information, materials, and scheduling
• Assist during client visits and events

Operational & Administrative Support

• Manage documentation, data entry, and internal tracking
• Prepare proposals and service outlines
• Support billing and reporting processes
• Assist in general business operations and office organization

Event & Workshop Support

• Help prepare learning materials and event setups
• Support onsite and online events
• Attend external events representing the company

Requirements

• Strong organizational and multitasking skills
• Excellent communication skills in Italian and English
• Customer-service mindset with a proactive attitude
• Comfort with digital tools and platforms
• Attention to detail and willingness to learn
• Previous experience in admin, coordination, or client support is a plus (not required)

What We Offer

• A modern, dynamic, international work environment
• Growth opportunities in corporate learning and L&D operations
• Direct exposure to international clients and training professionals
• Training, mentoring, and development opportunities
• A collaborative team committed to quality and service