Tier 2/3 Field IT Support — GEOINT GIS (TS/SCI)

Accenture PLC; Vicenza; On-site; EUR 82,000 - 160,000; Full time

Job summary

Accenture Federal Services seeks a Tier 2/3 Field Service Representative in Vicenza, Italy to provide professional IT support for US federal government missions.

You will troubleshoot hardware/software, support SOCET GXP, ArcGIS Enterprise, GeoServer, ENVI and Jira, and deliver on-site training and software distribution. Active TS/SCI clearance required; capability to work in a fast-paced, mission-focused environment is essential.

Qualifications

• IAW DoD/DFARS/AR baseline certifications for IA/IT roles (IAT Level 2).
• GEOINT toolsets: SOCET GXP, GXP explorer, ArcGIS Enterprise, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro.
• Knowledge of intelligence oversight and security guidelines.
• Experience with workstation imaging processes/software.

Responsibilities

• Address and follow up on requests received in help desk queue.
• Investigate incidents, identify and implement solutions.
• Provide support for hardware/software issues over the phone and in person.
• Support end users with GEOINT software and GIS tools.
• Deploy, configure, and troubleshoot workstations.
• Log and escalate tickets; ensure customer satisfaction.

Skills

Excellent communication

Team collaboration

Analytical skills

Problem solving

Education

IAT Level 2 certification

Tools

SOCET GXP

GXP explorer

ArcGIS Enterprise

GeoServer Suite

ENVI

QT Modeler

Jira

Sketchup Pro

Job description

Accenture Federal Services seeks a Tier 2/3 Field Service Representative in Vicenza, Italy to provide professional IT support for US federal government missions.

You will troubleshoot hardware/software, support SOCET GXP, ArcGIS Enterprise, GeoServer, ENVI and Jira, and deliver on-site training and software distribution. Active TS/SCI clearance required; capability to work in a fast-paced, mission-focused environment is essential.