GEOINT IT Field Technician (Tier 2/3) On-Site Vicenza

Accenture PLC

Italia

On-site

EUR 82,000 - 160,000

Full time

4 days ago

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Job summary

Accenture Federal Services in Vicenza, Italy, is seeking a Tier 2/3 Field Service Representative to deliver professional IT support for GEOINT software, hardware, and networks to our government client.

You will install, configure, and troubleshoot workstations; support SOCET GXP, ArcGIS Enterprise, GeoServer, and related tools; and handle ticketing with a strong focus on customer satisfaction, security compliance, and on-site service.

Qualifications

Must be baseline certified to at least IAT Level 2 per DoD/DFARS/AR 25-2 requirements.
Experience with GEOINT toolsets including SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro.
Knowledge of intelligence oversight and security guidelines.
Experience with workstation imaging processes/software.
Strong deployment, configuration and troubleshooting of workstation hardware.

Responsibilities

Address and follow up on requests in help desk queue.
Investigate incidents, identify and implement solutions.
Provide support for hardware/software issues over the phone and in person.
Support end users with SOCET GXP Geospatial Intelligence Software and ArcGIS Enterprise Platform.
Deploy, configure, and troubleshoot user workstations and standard applications.
Provide on-site application training and patch management.