Technical Support Specialist

Fuller Technologies; Italia; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career development and training

International collaboration

Inclusive work environment

Job summary

Fuller Technologies in Valbrembo, Italy, is seeking a Technical Support Specialist to provide remote and occasional on-site technical assistance to field service technicians and customers, focusing on packaging and dispatching systems. The role demands strong hands-on automation knowledge and the ability to diagnose in time-critical situations.

You will troubleshoot electrical, automation, PLC, and drive issues, read electrical diagrams, configure ABB and CT drives, and collaborate with

Qualifications

• Industrial automation and electrical systems knowledge.
• PLC programming knowledge and diagnostics.
• Experience with ABB and Control Techniques CT drives.
• Ability to read electrical diagrams and technical documentation.
• Proficient with Microsoft Office.
• Excellent English communication with international customers.
• Strong problem-solving and analytical skills.
• Independent, proactive, and able to work under pressure.

Responsibilities

• Provide remote technical support to customers and field service technicians.
• Troubleshoot electrical, automation, PLC, and drive issues.
• Analyze alarms, PLC logic, parameters, and conditions to identify root causes.
• Support commissioning, maintenance, and troubleshooting activities.
• Provide guidance for corrective actions and problem resolution.
• Work with PLC programming languages for diagnostics.
• Configure and troubleshoot industrial drives, ABB and CT.
• Maintain technical documentation.
• Use Microsoft Office for reporting.
• Cooperate with engineering and service teams on escalation.
• Occasional short business trips for on-site support (~30%).

Skills

Industrial automation

Electrical systems

PLC programming

PLC diagnostics

ABB drives

CT drives

Electrical diagrams

Microsoft Office

English communication

Problem solving

Job description

Technical Support Specialist### Technical Support SpecialistApply: Valbrembo (CEM): Full time: Posted Yesterday: End Date: December 1, 2026 (30+ days left to apply): R51041**Technical Support Specialist** ***Join a Culture That Moves Fast — and Brings You With It.**At Fuller Technologies, momentum isn’t a slogan — it’s how we work. For over 140 years, we’ve improved the systems that keep the cement industry running: optimizing processes, reducing friction, and elevating performance. That mindset shapes not only our solutions — but how we operate as a company.**When you join Fuller, you’re joining a team that supports your growth and values your contribution. Here, colleagues collaborate openly, leaders give you room to develop, and the environment is built on trust, inclusion, and continuous learning. You’ll find the stability of a global organization and the agility of one that’s actively expanding — a place where your career can accelerate alongside the business.**If you want to move forward with a company that brings its people with it —**Fuller is where that happens.***About the role**We are looking for a **Technical Support Specialist** to provide technical assistance to field service technicians and customers, primarily through remote support. The role focuses on troubleshooting, diagnostics, and problem resolution related to packaging and dispatching systems. The successful candidate will have a strong hands-on technical mindset, excellent problem-solving skills, and the ability to support customers and technicians effectively in time-critical situations.**Your responsibilities*** Provide remote technical support to customers and field service technicians.* Troubleshoot electrical, automation, PLC, and drive-related issues.* Analyze machine alarms, PLC logic, parameters, and operating conditions to identify root causes.* Support technicians during commissioning, maintenance, and troubleshooting activities.* Provide guidance for corrective actions and technical problem resolution.* Work with PLC programming languages for diagnostics and troubleshooting.* Configure, troubleshoot, and support industrial drives, particularly ABB and Control Techniques (CT).* Maintain clear technical documentation and service-related information.* Use the Microsoft Office, particularly Outlook, Excel, Word, and PowerPoint, for daily activities, reporting, and technical documentation.* Cooperate with engineering, service, and other technical departments when escalation is required.* Be available for short business trips when on-site technical assistance is necessary.**What you bring*** Good knowledge of industrial automation and electrical systems.* Knowledge of PLC programming languages and PLC diagnostics.* Experience with ABB and Control Techniques (CT) drives/inverters.* Ability to read and understand electrical diagrams and technical documentation.* Good knowledge of Microsoft Office.* Experience in troubleshooting industrial machinery is highly desirable.* Good command of English, both written and spoken, for communication with international customers and technicians.* Strong problem-solving and troubleshooting capabilities.* Analytical and logical approach to technical problems.* Customer-oriented attitude.* Ability to work independently and prioritize technical issues.* Clear and effective communication skills.* Ability to remain focused and solution-oriented under pressure.* Teamwork and good collaboration with field technicians and engineering teams.* Availability for short business trips, mainly to support customers or field service activities when remote troubleshooting is not sufficient, estimated 30% of time.*As an equal opportunity employer, Fuller embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.***What we offer*** A competitive salary and benefits package.* Career development through continuous learning, training, and professional growth opportunities.* International collaboration with colleagues, customers, and experts across multiple regions.* Exposure to complex, high-impact projects that shape the future of sustainable industries.* A supportive, inclusive, and collaborative work environment built on trust and teamwork.* The annual salary ranges from € 42,000 to € 56,000 depending on the candidate's experience and qualifications.**Application and contact**Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews - also on a virtual setting as required - on an ongoing basis so please apply as soon as possible.No recruiters and unsolicited agency referrals, please.***Build a better world****Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.*For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/