Technical Support — Fire & Security (Hybrid)

Siemens Mobility; Milano; Ibrido; EUR 44.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

Wellbeing ecosystem

Parenthood support

Health reimbursement programs

Psychological support services

Descrizione del lavoro

Siemens Mobility is seeking a Technical Support Professional (Fire & Security) to join the Software Delivery Support team within Smart Infrastructure Buildings. You will troubleshoot Sinteso/Cerberus PRO issues and support Fire solutions, collaborating with engineering, product, and operations to ensure top-tier service delivery.

The role emphasizes customer-centric support, knowledge base creation, and ongoing learning with a flexible hybrid working model and comprehensive wellbeing programs.

Competenze

• Degree in Computer Science, Information Technology, or a Technical Diploma.
• 3–5 years of experience in technical support within Fire & Security Systems.
• Knowledge of networking concepts and BACnet protocol.
• Strong communication, customer focused mindset and problem solving ability.
• Ability to work independently and collaboratively within cross-functional teams.
• Proficiency in Italian and English.
• Eligibility to work in Italy.

Mansioni

• Providing technical support for Sinteso/Cerberus PRO systems and Fire Manager cloud applications, responding to customer inquiries and support requests.
• Diagnosing and troubleshooting software, application, and configuration issues related to Siemens Fire solutions.
• Escalating complex technical problems to R&D teams and coordinating resolution activities.
• Delivering clear and effective support through phone, email, and other communication channels, ensuring a positive customer experience.
• Supporting customers in the effective use and maintenance of Cerberus PRO and Sinteso products.
• Following up on support cases to ensure timely resolution and customer satisfaction.
• Collaborating with product management, engineering, and operations teams to improve services and customer outcomes.
• Sharing customer feedback and technical insights to contribute to product enhancements.
• Creating and maintaining knowledge base articles, FAQs, user guides, and other support documentation.
• Continuously developing expertise on Siemens Fire solutions, support tools, and processes through ongoing training.

Conoscenze

Networking concepts

BACnet protocol

Communication skills

Problem solving

Collaboration

Independent work

Formazione

Bachelor's degree in Computer Science/IT or Technical Diploma

Descrizione del lavoro

Siemens Mobility is seeking a Technical Support Professional (Fire & Security) to join the Software Delivery Support team within Smart Infrastructure Buildings. You will troubleshoot Sinteso/Cerberus PRO issues and support Fire solutions, collaborating with engineering, product, and operations to ensure top-tier service delivery.

The role emphasizes customer-centric support, knowledge base creation, and ongoing learning with a flexible hybrid working model and comprehensive wellbeing programs.