Technical Support Engineer

Saj Electric; Savona; In loco; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Saj Electric is seeking an experienced technical support professional for pre-sales and after-sales activities in Italy. The role involves configuring systems, solving installation issues and supporting product launches while building strong relationships with installers, distributors and EPCs.

You will communicate customer needs to Product and R&D, assist in testing and validation, and help localize technical documentation. Willingness to travel within Italy and Europe is required.

Competenze

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or related technical field.
• Experience in solar PV, inverter, battery storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating with installers, distributors, EPCs and professional customers.
• Customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English; Chinese preferred.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection and system configuration.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product issues.
• Build and maintain strong technical relationships with key customers via meetings, visits and project support.
• Support new product launches, training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements and market feedback to Product and R&D.
• Support local product testing and validation including firmware, software, compatibility and system integration.
• Maintain and localise technical documentation like manuals and troubleshooting guides.
• Collaborate with Sales, Product, Service and R&D to resolve issues timely.

Conoscenze

Troubleshooting

Customer service

Cross-functional collaboration

Pre-sales engineering

Formazione

Bachelor's degree in Electrical Engineering or related

Strumenti

PV systems

Inverters

Descrizione del lavoro

Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. Chinese is preferred.