Technical Support Engineer

Saj Electric; Caserta; In loco; EUR 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Saj Electric is seeking a capable pre-sales and after-sales technical support specialist in Italy. You will assist Sales Managers, distributors, installers and EPCs with product selection, configuration and technical solutions, while also troubleshooting installations and software issues.

You will build strong relationships with key customers, support product launches, and relay market feedback to Product and R&D teams to improve offerings. Travel within Italy and Europe is expected.

Competenze

• Bachelor’s degree in Electrical Engineering, Electronics, Renewable Energy, Automation or related field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems preferred.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer-service focus.
• Ability to travel within Italy and occasionally Europe.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers.
• Deliver after-sales technical support, troubleshooting installation, commissioning, and software issues.
• Build and maintain strong technical relationships with key customers through meetings and visits.
• Support new product launches, trainings, webinars, and customer events in the Italian market.
• Collect customer requirements and feedback for Product and R&D teams.
• Support local product testing, firmware, software, and system integration testing.
• Maintain and localise manuals, FAQs, troubleshooting guides and training materials.
• Collaborate with Sales, Product, Service and R&D to resolve issues promptly.

Conoscenze

Troubleshooting

Problem solving

Customer service mindset

Communication skills

Cross-functional collaboration

Travel readiness

Italian language

English language

Formazione

Bachelor's degree or higher in Electrical Engineering or related field

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. xlwpduy Chinese is preferred.