Technical Support Engineer

Saj Electric; Palermo; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Saj Electric is looking for a technically proficient Pre-Sales and After-Sales Support Engineer to join our team in Italy. You will advise Sales Managers, distributors, installers and EPCs on product selection, system configuration and solutions to complex customer needs.

Besides pre-sales support, you will troubleshoot installations, support product launches, run trainings, and maintain technical documentation, traveling within Italy and Europe as required.

Competenze

• Bachelor's degree or higher in a technical field such as Electrical Engineering or Renewable Energy.
• Experience in solar PV, inverter or energy storage systems is highly preferred.
• Solid understanding of PV systems and electrical systems.
• Experience in technical support or pre-sales engineering preferred.
• Willingness to travel within Italy and occasionally Europe.
• Fluent Italian and good English.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software and compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. xlwpduy Chinese is preferred.