Technical Support Engineer

BYD; La Spezia; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

BYD is seeking a skilled technician to manage the installation, commissioning, repair, and maintenance of energy storage systems in La Spezia, Italy. The ideal candidate will have a degree in Electrical Engineering and at least 3 years of experience in the power industry or related fields.

The position requires strong troubleshooting and problem-solving abilities, excellent communication skills, and a willingness to travel frequently. Compliance with safety regulations is essential.

Competenze

• Minimum 3 years of experience in the power industry or high/low voltage systems.
• Hands-on experience with equipment installation, commissioning, and maintenance.
• Relevant electrical or high voltage operation certifications preferred.

Mansioni

• Install, commission, repair, and maintain energy storage systems on site.
• Address technical issues on site to ensure reliable operation.
• Provide technical support and training to customers.

Conoscenze

Troubleshooting skills

Communication skills

Customer service skills

Problem-solving skills

Formazione

Degree in Electrical Engineering, Automation, or related fields

Descrizione del lavoro

Duties:

• Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.
• Address technical issues on‑site in a timely manner to ensure reliable operation and minimize downtime.
• Provide technical support to customers, answer questions about the equipment, and deliver necessary training.
• Collaborate closely with the technical support team and R&D department to feedback on‑field issues and suggest improvements.
• Continuously follow up on customer after‑sales service requirements to improve customer satisfaction.
• Ensure compliance with local safety regulations and company safety standards when performing any on‑site work.

Requirements:

• In Electrical Engineering, Automation, Mechatronics, or related fields.
• At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
• Hands‑on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.
• Solid understanding of electrical systems, particularly energy storage systems and their principles.
• Strong troubleshooting and problem‑solving skills, capable of working in high/low voltage environments.
• Excellent communication and customer service skills, able to work efficiently under pressure.
• Relevant electrical or high voltage operation certifications are preferred.
• Willingness to travel frequently and adapt to flexible working hours.