Technical Service Data Analyst

Technogym; Emilia-Romagna; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Technogym cerca un Technical Service Data Analyst presso la sede di Cesena (Italia). Ruolo chiave per gestire e analizzare i dati dei processi di servizio tecnico, collaborando con filiali worldwide.

Lavorerai su KPI, dashboard e report, offrendo insight per migliorare l’eccellenza del servizio e la soddisfazione dei clienti. Richiesta laurea magistrale in ambito STEM e 1‑2 anni di esperienza in data analysis, oltre a inglese B2 e disponibilità a viaggi.

Competenze

• Laurea magistrale in campo rilevante richiesto.
• 1-2 anni di esperienza in ruolo analitico o analogo.
• Conoscenza di strumenti di analisi dati e sistemi ERP.
• Buona padronanza della lingua inglese (B2).

Mansioni

• Analizzare dati e KPI dei processi di servizio tecnico.
• Sviluppare dashboard e report per HQ e filiali.
• Fornire training e supporto al miglioramento delle performance.
• Collaborare con team internazionali.

Conoscenze

Analisi dati

Competenze comunicative

Lavoro di squadra

Salesforce

Excel

Power BI

Tableau

Inglese B2

Formazione

Laurea magistrale in Ingegneria/Economia/Statistica/Data Science

Strumenti

Salesforce

Excel

Power BI

Tableau

PowerPoint

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Our CompanyTechnogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health.

By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries.

It has been selected as Official Supplier to 10 editions of the Olympic Games from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams.

In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy.

Move with us for a better world!

Your Role

We are searching for a dedicated Technical Service Data Analyst to join our team at Technogym HQ in Cesena (Italy).

This is a key role focused on management, monitoring, and in-depth analysis of data related to our Technical Service processes, in close collaboration with our Subsidiaries worldwide.

Your impact and contribution in this role will drive service excellence and enhance customer satisfaction through data-driven insights.

Your Impact

• Perform in-depth analysis of data and KPIs currently used in the Technical Service area to identify trends, issues, and opportunities for improvement.
• Support on-field Kaizen sessions across EU and non-EU Subsidiaries to streamline current processes.
• Develop and maintain dashboards and reports to provide actionable insights to stakeholders at both HQ and subsidiary level.
• Deliver training sessions to colleagues in our Subsidiaries to increase service excellence.
• Contribute to defining and implementing performance improvement plans and monitoring their progress through recurrent meetings.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.

Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent analytical and communication skills, curiosity and creativity.

What you should bring:

• Master's Degree in Engineering, Economics, Statistics, Data Science, or a related field with a strong quantitative component.
• 1-2 years of experience in a data-focused role (e.g., Data Analyst, Business Analyst, or similar) or in a Technical Service/After Sales role with significant exposure to data analysis.
• Proficiency in using ERP systems and IT Tools (e.g., Salesforce, Excel, PowerPoint, and ideally data visualization tools like Power BI or Tableau).
• Knowledge of project management methodologies and tools.
• English proficiency (minimum level B2 CEFR).
• Availability for international business trips.
• Ability to execute tasks quickly and accurately, with a strong attention to detail.
• Good teamworking and listening skills.

Compensation

We believe great work deserves great recognition.

For this role, we offer an annual gross salary (RAL) between 35,000 and 50,000, based on your level of experience, technical skills, and scope of responsibilities, in accordance with the applicable National Collective Labour Agreement (CCNL Metalmeccanici).

On top of that, joining Technogym means being part of a culture where your growth, wellbeing, and impact truly matter.

Equal Opportunities Employer

Technogym is an equal opportunities employer, in compliance with Italian Legislative Decree no. 198/2006 (Code of Equal Opportunities) and Law no. 162/2021 on gender equality certification.