Technical Service Data Analyst

Technogym; Forlì; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Technogym HQ in Cesena, Italy, is seeking a Technical Service Data Analyst to manage and analyze data across our Technical Service processes, collaborating with subsidiaries worldwide. Your work will drive service excellence and customer satisfaction through data-driven insights.

The role requires a Master's degree in a quantitative field, 1–2 years in a data-focused role, proficiency with ERP systems and analytics tools, English at B2 level, and willingness to travel internationally.

Competenze

• Master's degree in a quantitative field (Engineering, Economics, Statistics, Data Science)
• 1–2 years of experience in a data-focused role or equivalent exposure to data analysis
• Proficiency with ERP systems and IT tools (Salesforce, Excel, PowerPoint)
• Knowledge of data visualization tools (Power BI or Tableau)
• English proficiency (minimum level B2 CEFR)
• Willingness to travel internationally

Mansioni

• Perform in-depth data analysis for Technical Service KPIs to identify trends and opportunities
• Support Kaizen sessions across EU and non-EU subsidiaries to streamline processes
• Develop and maintain dashboards and reports for HQ and subsidiaries
• Deliver training to subsidiaries to improve service excellence
• Define and monitor performance improvement plans with periodic reviews

Formazione

Master's Degree in Engineering, Economics, Statistics, Data Science, or a related field

Strumenti

Salesforce

Excel

PowerPoint

Power BI

Tableau

Descrizione del lavoro

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are searching for a dedicatedTechnical Service Data Analystto join our team at Technogym HQ in Cesena (Italy). This is a key role focused on management, monitoring, and in-depth analysis of data related to our Technical Service processes, in close collaboration with our Subsidiaries worldwide. Your impact and contribution in this role will drive service excellence and enhance customer satisfaction through data-driven insights.

Your Impact

• Perform in-depth analysis of data and KPIs currently used in the Technical Service area to identify trends, issues, and opportunities for improvement.
• Support on-field Kaizen sessions across EU and non-EU Subsidiaries to streamline current processes
• Develop and maintain dashboards and reports to provide actionable insights to stakeholders at both HQ and subsidiary level.
• Deliver training sessions to colleagues in our Subsidiaries to increase service excellence.
• Contribute to defining and implementing performance improvement plans and monitoring their progress through recurrent meetings

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent analytical and communication skills, curiosity and creativity

What you should bring:

• Master's Degree in Engineering, Economics, Statistics, Data Science, or a related field with a strong quantitative component.
• 1-2 years of experience in a data-focused role (e.g., Data Analyst, Business Analyst, or similar) or in a Technical Service/After Sales role with significant exposure to data analysis.
• Proficiency in using ERP systems and IT Tools (e.g., Salesforce, Excel, PowerPoint, and ideally data visualization tools like Power BI or Tableau).
• Knowledge of project management methodologies and tools.
• English proficiency (minimum level B2 CEFR).
• Availability for international business trips.
• Ability to execute tasks quickly and accurately, with a strong attention to detail.
• Good teamworking and listening skills.

Compensation Data

We believe great work deserves great recognition. For this role, we offer an annual gross salary (RAL) between €35,000 and €50,000, based on your level of experience, technical skills, and scope of responsibilities, in accordance with the applicable National Collective Labour Agreement (CCNL Metalmeccanici). On top of that, joining Technogym means being part of a culture where your growth, wellbeing, and impact truly matter.

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer, in compliance with Italian Legislative Decree no. 198/2006 (Code of Equal Opportunities) and Law no. 162/2021 on gender equality certification. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083