Technical Account Manager

HiPay; Milano; In loco; EUR 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

HiPay, the Italian office, seeks a Technical Account Manager to serve as the primary liaison between merchants and internal teams, ensuring smooth integrations and high-quality payments solutions.

You will guide pre-sales consulting, recommend best practices for integrations, manage onboarding projects, and lead technical workshops with clients, coordinating closely with local issuers, acquirers and partners to support testing and delivery.

Competenze

• Experience in a similar Tech Account Manager role or strong technical background.
• Excellent communication and stakeholder management skills.
• Familiarity with CMS platforms (Magento, Prestashop) is a plus.
• Ability to manage projects from onboarding to delivery.

Mansioni

• Provide technical and functional consulting during the pre-sales phase.
• Advise and recommend best practices for integrating payment solutions.
• Manage the integration project for new clients from onboarding onward.
• Organize and lead technical workshops with clients.
• Oversee client delivery in collaboration with the functional tester.
• Monitor potential technical developments for clients.
• Respond quickly to client requests during the integration process.
• Manage internal communication with various teams.
• Act as the technical reference for the Italian payments ecosystem, coordinating with issuers, acquirers and partners.

Conoscenze

Technical account management

Stakeholder management

CMS knowledge

Project management

Communication skills

Descrizione del lavoro

Join our Italian office as a Technical Account Manager! You will be the key point of contact between our merchants and internal teams to ensure smooth integrations and high-quality solutions.

Your responsibilities:

• Provide technical and functional consulting during the pre-sales phase;
• Advise and recommend best practices for integrating payment solutions;
• Manage the integration project for new clients in your portfolio from onboarding onward;
• Organize and lead technical workshops with clients;
• Oversee client delivery in collaboration with the functional tester;
• Monitor potential technical developments for clients;
• Respond quickly and efficiently to client requests during the integration process;
• Manage internal communication with various teams.
• Acting as the technical reference for the Italian payments ecosystem (This includes supporting merchants during testing and troubleshooting of local payment methods, as well as coordinating technical investigations with local issuers, acquirers and payment partners whenever needed)

Why join HiPay ?

• Personal Growth : Innovative projects, challenges, and support to help you evolve;
• Take Your Career to the Next Level : Develop an expertise in a dynamic and constantly evolving field;
• Join a Team : Beyond professional experience, we offer you a true human adventure.

This job is a perfect match if…

• You have at least 3 years of experience in a similar role or a strong technical background.
• Tech enthusiast: curious and always on the lookout for new technologies.
• Detail-oriented and precise: your attention to detail is your strength.
• Project orchestrator: experience in project management is appreciated.
• Strong communication skills: excellent communicator, both written and spoken.
• Bonus: knowledge of CMS (Magento, Prestashop…) is a real asset.

Recruitment Process

• First phone screen with Salya (Talent Acquisition Manager) ~15 min
• HR Interview with Salya ~1h,
• Interview with Bertrand (Business IT Services Manager) to do a deepdive in the hard skills and the understanding of the job ~1h
• Case study at home
• Final interview with Paola (Head of Italy)