Tech Support Specialist for Apple Devices

Apple; Rimini; In loco; EUR 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive medical and dental cover

Retirement benefits

Employee product discounts

Tuition/education reimbursement

Relocation assistance

Descrizione del lavoro

Apple Retail is seeking a Technical Specialist in Rimini to deliver expert technical support and troubleshooting for customers on the shop floor and at the Genius Bar. You will educate customers about repairs, products, and services, while helping to create an engaging Apple experience.

You will stay current on Apple products, collaborate with team leaders, and promote a culture of inclusion and exceptional service as part of our retail team in Italy.

Competenze

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Proficient in the local language, both written and spoken.

Mansioni

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and provide feedback to Apple.
• Provide excellent service by understanding customer needs, offering product/service recommendations, and educating customers on relevant buying options.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.

Descrizione del lavoro

Apple Retail is seeking a Technical Specialist in Rimini to deliver expert technical support and troubleshooting for customers on the shop floor and at the Genius Bar. You will educate customers about repairs, products, and services, while helping to create an engaging Apple experience.

You will stay current on Apple products, collaborate with team leaders, and promote a culture of inclusion and exceptional service as part of our retail team in Italy.