Team Manager Customer Quality & Methods (M/F/D)

Iveco Group; Bolzano; In loco; EUR 86.000 - 127.000; Tempo pieno

Vantaggi offerti da questo lavoro

Innovative work environment

High-tech projects

Career progression

Training opportunities

Company benefits

Descrizione del lavoro

Iveco Group a Bolzano cerca un responsabile della Customer Quality & Methods per guidare un team dedicato al miglioramento della qualità e alla soddisfazione del cliente nel settore e-mobility.

La persona selezionata progetterà strategie a lungo termine, supervisionerà analisi di feedback e implementerà tool di qualità (FMEA, 8D, Six Sigma, SPC). Richiesta laurea magistrale, leadership e fluency in inglese e italiano.

Competenze

• Laurea magistrale in Ingegneria Elettronica o campo affini.
• Competenze di leadership e gestione di team.
• Anni di esperienza in customer quality management e applicazione di metodologie qualità.
• Mentalità analitica e orientata al risultato.
• Ottima conoscenza dell'inglese e dell'italiano.

Mansioni

• Guidare il team Customer Quality & Methods e allinearlo agli obiettivi di qualità.
• Progettare strategie a lungo termine per soddisfazione cliente e qualità prodotto.
• Monitorare feedback e guidare iniziative di miglioramento.
• Gestire relazioni con clienti chiave per comprendere aspettative.
• Promuovere strumenti di qualità come FMEA, 8D, Six Sigma e SPC.
• Supportare analisi delle cause e azioni correttive/preventive.
• Formare e supportare il team su qualità e coinvolgimento cliente.
• Favorire la collaborazione interfunzionale per risolvere sfide di qualità.

Conoscenze

leadership

analytical mindset

results oriented

inglese e italiano

Formazione

Laurea Magistrale in Ingegneria Elettronica

Strumenti

FMEA

8D

Six Sigma

SPC

Descrizione del lavoro

Questa posizione è in Iveco Group

Il processo di selezione sarà interamente gestito Iveco Group.

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Your Responsibilities

• Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
• Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
• Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
• Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
• Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
• Support root cause analysis and the development of effective corrective and preventive actions
• Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
• Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes

Your Qualifications & Skills

• Master’s degree in Electrical Engineering or related field
• Strong leadership skills with proven experience in managing and developing teams
• Several years of experience in customer quality management, including the implementation and application of quality methodologies
• Analytical mindset with the ability to interpret data and drive performance-based decisions
• Results-oriented, with a proactive and structured approach to problem-solving and process improvement
• Fluent in English and Italian; proficiency in additional languages is an advantage

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Total compensation: € 86.000-€ 127.000 of which 30% variable bonus based on goal achievement
• Additional company benefits

The compensation range provided is based on the current scope and location of the role. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation range may be adjusted accordingly, in line with local market conditions and internal compensation frameworks.

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility - with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!

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