Team Manager

Louis Vuitton; Firenze; In loco; EUR 44.000 - 53.000; Tempo pieno

Descrizione del lavoro

Louis Vuitton is seeking a Team Manager in Firenze to lead a client-centric sales team and cultivate strong relationships with discerning clients. You will recruit, coach, and develop talent, while ensuring top-tier client experience across all touchpoints.

You will drive business through consistent coaching, strategic clienteling, and a deep understanding of the Maison's heritage and craftsmanship, with a focus on elevated service and discretion.

Competenze

• Proven product experience with artisan craftsmanship and heritage storytelling.
• Exceptional ability to engage a discerning clientele with high emotional intelligence, empathy, and discretion.
• Strong aesthetics, precision, and attention to detail aligned with Maison standards.
• Strong communication and listening skills.
• Proactive leadership style.
• Excellent client development skills.
• Business acumen.
• Strong organizational skills.
• Agility and resilience.
• Proficient in Italian and English.

Mansioni

• Achieve team objectives on a monthly and annual basis.
• Support your team with consistent coaching, identify development and training needs, partner with the Field Coach Trainer to tailor individual development plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
• Encourage a culture of excellence and product expertise, ensuring the team confidently represents the exceptional craftsmanship and heritage of these categories.
• Support the team in building long term client relationships, leveraging clienteling tools to ensure the highest level of client experience.
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
• Partner with the team to cultivate trusted, long-term relationships with clients, offering a bespoke experience aligned with client expectations.
• Champion a culture of discretion and elevated service, ensuring each client interaction reflects the value and rarity of pieces.
• Act as a role model demonstrating sales leadership, supporting the team with their own sales and building your own client portfolio.
• Maximize business opportunities through efficient sales floor management and by being a visible presence while upholding Louis Vuitton Promise standards.
• Ensure policies are respected and support the team in daily operations.
• Lead by example with a refined, consultative sales approach and passion for the Maison's creations.

Conoscenze

Proven product experience

Client relationship

Leadership

Client development

Organization skills

Bilingual Italian/English

Agility and resilience

Descrizione del lavoro

About The Job

THE LOUIS VUITTON PROMISE

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

OVERALL MISSION

As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Main Responsibilities

• Ensure achievement of team objectives on monthly and annual basis

Team Management and Development

• Support your team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual development plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
• Encourage a culture of excellence and product expertise, ensuring the team confidently represents the exceptional craftsmanship and heritage of these categories.

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools to to ensure the highest level of Client experience
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
• Partner with the team to cultivate trusted, long-term relationships with clients, offering a truly bespoke experience aligned with the unique expectations of this clientele.
• Champion a culture of discretion and elevated service, ensuring each client interaction reflects the exceptional value and rarity of the pieces.

Floor Management and Operations

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client portfolio at the same time.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved.
• Ensure policies are respected and support the team in all the daily operations tasks.
• Lead by example with a refined and consultative sales approach, inspiring the team through your own expertise and passion for the Maison's exceptional creations.

Profile

Expected Attitudes & Skills

• Proven product experience, with a deep appreciation for artisanal craftsmanship and heritage storytelling
• Exceptional ability to engage a discerning clientele with high emotional intelligence, empathy, and discretion
• Strong sense of aesthetics, precision, and attention to detail in line with the Maison’s exceptional standards
• Strong communication and listening skills
• Proactive leadership style
• Excellent client development skills
• Business acumen
• Strong organizational skills
• Agility and resilience
• Proficient in Italian and English

Additional information

CCNL Commercio

Employment classification: 1° livello

From: € 48.500

Reference LVM33850