System Analyst with Italian for Enterprise Web Apps

Andersen; Napoli; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Andersen is seeking a System Analyst with Italian to support and enhance a large portfolio of web and mobile applications and ensure reliable digital operations. This role focuses on delivering uninterrupted IT services and contributing to digital transformation initiatives within a European automotive business.

The analyst will work on change requests, technical documentation, and collaboration with development teams to ensure security, logging, and robust integration across systems.

Formación

• Experience in system or business analysis for enterprise web applications for 3+ years.
• Strong experience in Requirements Engineering, including defining use cases, user stories, and acceptance criteria.
• Hands-on experience with BPMN and UML.
• Understanding of web application architecture and integrations (REST/JSON, OpenAPI).
• Hands-on experience with SQL for data analysis (Microsoft SQL Server).
• Experience with change management in maintenance or support contracts.
• Experience working with ServiceNow, Jira and Confluence.
• Level of English - from Upper-Intermediate and above.
• Level of Italian - from Intermediate and above.

Responsabilidades

• Providing L3 support, clarifying requirements, business rules, and context for complex or ambiguous incidents, and participating in root cause analysis.
• Analyzing and specifying Change Requests, including functional and non-functional requirements such as logging, access control, authentication and authorization, input validation, and error handling, while contributing to threat assessments.
• Performing impact analysis across applications and integrations and supporting effort estimation together with development teams.
• Supporting UAT activities, including clarification of requirements and acceptance criteria.
• Creating and maintaining documentation in Confluence according to templates, including functional and system documentation, S-AD inputs, OpenAPI specifications, and release notes.
• Contributing to runbooks and Knowledge Base articles for recurring issues and operational scenarios.

Conocimientos

System analysis

Requirements engineering

BPMN

UML

REST/JSON

OpenAPI

SQL

ServiceNow

Jira

Confluence

English (Upper-Intermediate)

Italian (Intermediate)

Herramientas

ServiceNow

Jira

Confluence

Descripción del empleo

Andersen is seeking a System Analyst with Italian to support and enhance a large portfolio of web and mobile applications and ensure reliable digital operations. This role focuses on delivering uninterrupted IT services and contributing to digital transformation initiatives within a European automotive business.

The analyst will work on change requests, technical documentation, and collaboration with development teams to ensure security, logging, and robust integration across systems.