IT Business Analyst — Arezzo/San Zeno Retail Tech

Prada Group; Arezzo; Hybrid; EUR 35,000 - 42,000; Full time

Job summary

Prada Group in Arezzo, Italy is seeking a skilled IT analyst to join the Group Information Technology Department. You will support both maintenance and evolution of proprietary applications used across Retail, Industrial and Real Estate functions, collaborating with external partners and business users.

The role requires 2–4 years of experience in functional analysis or application support, strong MS Office and 365 knowledge, and familiarity with ServiceNow, SharePoint and Power Apps.

Qualifications

• Bachelor's or master's degree; technical background in engineering or computer science preferred but not mandatory.
• Ideally 2-4 years of experience in functional analysis or application support in IT internal dept or consultancy.
• Excellent command of Microsoft Office (Excel, PowerPoint, Word) and good knowledge of the Microsoft 365 ecosystem; knowledge of SharePoint and Power Apps and familiarity with ticketing tools (ServiceNow) are a plus.
• Ability to draft functional analysis and project documentation, and knowledge of application testing methodologies.
• Hands-on and operational attitude, willingness to learn, analytical skills (Critical Thinking, Problem-Solving and Proactivity), accuracy and ability to manage priorities in a fast-paced environment.
• Good relational skills with both technical and business interlocutors;
• English level B2 (spoken and written).

Responsibilities

• Collect and formalise the requirements coming from the business functions, drafting functional analysis, feasibility assessments and functional specifications for change requests and new applications.
• Follow the external development partners along the delivery cycle, ensuring the correct alignment between business needs and implemented solutions.
• Prepare and execute functional and regression test cases, manage the anomalies detected and support key users during UAT and release phases.
• Support the AMS activities on the applications in scope, managing the requests coming from users and business functions.
• Manage the ticketing flow, monitoring incidents and coordinating with suppliers for the resolution of anomalies (migration to ServiceNow currently ongoing).
• Take part in project activities and progress meetings, including the initiatives related to the introduction of AI within the applications in scope, and prepare reports, dashboards and analysis.

Skills

Functional analysis

Application support

Requirements analysis

Testing

UAT

Microsoft Office

Microsoft 365

SharePoint

Power Apps

ServiceNow

English B2

Education

Bachelor's or Master's degree in Engineering/CS

Tools

ServiceNow

SharePoint

Power Apps

Microsoft 365

Job description

Prada Group in Arezzo, Italy is seeking a skilled IT analyst to join the Group Information Technology Department. You will support both maintenance and evolution of proprietary applications used across Retail, Industrial and Real Estate functions, collaborating with external partners and business users.

The role requires 2–4 years of experience in functional analysis or application support, strong MS Office and 365 knowledge, and familiarity with ServiceNow, SharePoint and Power Apps.