Supply Order Lead: Customer Experience & SAP-Driven Ops

Ferrero; Alba; In loco; EUR 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

Ferrero is seeking a Supply Order Specialist to lead the customer support function across Austria and Switzerland, coordinating with Sales, Supply Chain Logistics, Planning, and Trade Marketing. You will manage customer orders, optimize allocations, and oversee inventory planning to ensure high service levels.

English fluency is required, German is an advantage; familiarity with SAP S/4HANA and/or SAP APO is beneficial.

Competenze

• Educational background in Supply Chain Management or similar business studies and/or prior work experience in related areas (preferably in the FMCG sector)
• Understanding of end-to-end supply chain dynamics
• Analytical skills using MS Office
• Knowledge and experience in SAP S/4HANA and/or SAP APO are/is an advantage
• Collaborative team player; good communication and problem-solving skills
• Proactivity and open-mindedness
• Fluent in English, German is an advantage

Mansioni

• Manage customer order processing, order reason coding, and external partners/3PLs shipment coordination.
• Optimize order allocation based on demand, stock availability, and business priorities.
• Oversee customer inventory and replenishment planning.
• Ensure excellent customer service through effective issue resolution and cross-functional collaboration.
• Ensure accurate master data management for seamless order processing and material mapping.

Conoscenze

MS Office

Analytical skills

Fluent in English

German language (advantage)

Team player

Formazione

Supply Chain Management education

Strumenti

SAP S/4HANA / SAP APO

Descrizione del lavoro

Ferrero is seeking a Supply Order Specialist to lead the customer support function across Austria and Switzerland, coordinating with Sales, Supply Chain Logistics, Planning, and Trade Marketing. You will manage customer orders, optimize allocations, and oversee inventory planning to ensure high service levels.

English fluency is required, German is an advantage; familiarity with SAP S/4HANA and/or SAP APO is beneficial.