Hybrid Customer Service Specialist — SAP Expert

Freudenberg Sealing Technologies; Pinerolo; Ibrido; EUR 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Cafeteria on-site

Hybrid work

Diversity & Inclusion

Personal development

International opportunities

Sustainability & social commitment

Descrizione del lavoro

Freudenberg Sealing Technologies in Pinerolo, Italy, seeks a Customer Service Specialist (f/m/d) to act as the interface between customers and internal production and procurement teams. You will validate orders, confirm deliveries, and handle claims in a collaborative, multilingual environment.

The role requires a Bachelor's degree in Language or Economics, SAP experience, and fluent English plus German (French a plus).

Competenze

• Bachelor's Degree in Language or Economic Field.
• Experience in customer service is a plus.
• SAP experience is required.

Mansioni

• Order validation and entry: validate and enter customer orders.
• Confirm order receipt, creation and delivery.
• Monitor order statuses and manage claims/returns.
• Provide clear communication between customers and internal production.
• Serve as primary customer contact for issues and escalations.
• Support transfer projects and process improvements.

Conoscenze

Fluent English

German

French a plus

Formazione

Bachelor's Degree in Language or Economic Field

Strumenti

SAP

Descrizione del lavoro

Freudenberg Sealing Technologies in Pinerolo, Italy, seeks a Customer Service Specialist (f/m/d) to act as the interface between customers and internal production and procurement teams. You will validate orders, confirm deliveries, and handle claims in a collaborative, multilingual environment.

The role requires a Bachelor's degree in Language or Economics, SAP experience, and fluent English plus German (French a plus).