Supervisor-Housekeeping

The Gritti Palace, a Luxury Collection Hotel, Venice; Venezia; In loco; EUR 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career progression at international 10

Learning and development online and on

Discounts on hotel rooms

Charity events and wellbeing programs

Canteen service and uniform

Descrizione del lavoro

The Gritti Palace, a Luxury Collection Hotel in Venice, seeks a Housekeeping Supervisor to lead daily housekeeping operations, ensure impeccable room and public area standards, and coordinate with Engineering, Front Office and Laundry.

You will train staff, schedule shifts, monitor quality, and help maintain Marriott’s luxury service standards. Candidates should have intermediate Italian and English, prior supervisory experience in luxury hospitality, and familiarity with Opera if possible.

Competenze

• You must possess the legal right to work in Italy.
• Intermediate Italian and English required.
• Prior housekeeping supervisory experience is preferred.
• Understanding of rooms operations and luxury hospitality.
• Knowledge of Opera property management system is a plus.

Mansioni

• Inspect guest rooms and public areas to ensure quality standards.
• Lead daily housekeeping operations and coordinate with Engineering, Front Office and Laundry.
• Train staff, schedule shifts, and monitor performance.
• Communicate changes in assignments and resolve discrepancies with front desk.
• Maintain safety, cleanliness, and confidentiality of information.

Strumenti

Opera

Descrizione del lavoro

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Housekeeping Supervisor.

It is a permanent, full-time role (40-hour working week made of 8 hours per 5 days and 2 days off).

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world's elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

What We Offer

• Professional career progression at international level in 10.000 Marriott hotels
• Learning and development opportunities online, on the job and in-class
• Discounts on hotel rooms, gift shop items, food and beverage
• Encouraging management & Team-spirited colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform

What You’ll Do

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift.
• Complete required paperwork.
• Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures;
• Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co-workers and treat them with dignity and respect.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Housekeeper Manager.
• Follow Standard Operating Procedures and the brand guidelines

What We’re Looking For

• You must possess the legal right to work in Italy. Valid work permit for full time role (40 hours/week).
• At least intermediate Italian and English
• Previous housekeeping supervisory experience is a big plus
• Understanding of rooms operations and luxury hospitality
• Ideally, technical knowledge of Opera
• Reliability, Motivation, attention to details
• Strong passion for luxury housekeeping standards and procedures

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.

In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.