Guest Experience - University Intern-Europe

The Luxury Collection; Venezia; In loco; EUR 5200 - 7000; Tempo pieno

Descrizione del lavoro

The Gritti Palace, a Luxury Collection Hotel in Venice, invites you to join its Guest Experience Internship Project. This full-time internship provides hands-on exposure to luxury hospitality operations and guest experience, with a focus on elevating personalized service.

Applicants must be current college or university students and ready to immerse themselves in Marriott's renowned culture. Ranging across hotel operations, guest journey analysis, and improvement initiatives, the project aims to

Competenze

• Current college or university student required.

Mansioni

• Gain an understanding of luxury guest expectations and service standards.
• Explore the guest journey from pre-arrival to post-departure.
• Collaborate with operational departments that directly impact guest satisfaction.
• Develop and present recommendations to enhance personalization and guest engagement.

Descrizione del lavoro

Additional Information

Job Number 26113086

Job Category Management Development Programs/Interns

Location Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 550 Monthly refund

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!

To be considered for an internship, you must be a current college or university student.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Guest Experience Internship Project

The Gritti Palace, a Luxury Collection Hotel, Venice

Project Title

Elevating Personalized Guest Experiences at The Gritti Palace

Project Overview

This internship project is designed to provide the trainee with a comprehensive understanding of luxury hospitality and guest experience within one of Venice's most iconic hotels. Through operational exposure, guest journey analysis, and a focused improvement initiative, the trainee will contribute to enhancing personalized service and creating memorable experiences for guests.

Project Objectives

• Gain an understanding of luxury guest expectations and service standards.
• Explore the guest journey from pre-arrival to post-departure.
• Analyze guest feedback and identify opportunities for improvement.
• Collaborate with operational departments that directly impact guest satisfaction.
• Develop and present recommendations to enhance personalization and guest engagement.

Expected Learning Outcomes

• Luxury Hospitality Operations
• Guest Experience Management
• Communication and Relationship Building
• Service Recovery
• Guest Feedback Analysis
• Emotional Intelligence
• Problem Solving
• Cross-Department Collaboration
• Project Management

marriotthotelinternship

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.